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Sandia Toyota
Albuquerque, NM
1,465 Reviews
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February 11, 2021
I was continually disappointed with my experiences Larry H Miller Toyota dealership. I have been a customer for many years and have never had the difficulty, frustration, time and money taken away from my H Miller Toyota dealership. I have been a customer for many years and have never had the difficulty, frustration, time and money taken away from my own business and customers. I am a business owner myself and what was supposed to be a day of a recall repair and simple oil change ended up costing me two days of delay to my own business, family, and home schooling for my son. The first issue began when I was not contacted by anyone to let me know my car was ready to be picked up. This was a Saturday not knowing if the repairs were even complete I had to wait till Monday to even speak with anyone who actually could give me any relevant information because the service department had closed. My husband and I had to share a vehicle which was inconvenient to say the least we also had to reschedule our customers appts so we could go pick up my vehicle at your dealership. On Monday we went first thing my vehicle was ready but would not start which had never been an issue since I have had it 2015. Instead of checking it to make sure everything was ok a service rep just jump started it. I took it home and later tried to drive it and it again would not start. I called first thing the next day and spoke to Tammy who was kind, professional, and reassuring. However the tow truck came 2 hrs later than promised we called ahead of time to pick up the loaner vehicle and still waited over an hour to even leave your dealership. From the time we left your dealership maybe 10 minutes later I got a call from a service person saying my vehicle was ready to be picked up and I had till 6 to bring the loaner car back. This was after 4pm. Again an inconvenience that could have been avoided. The issue was communication there was none between the dealership and me (the customer ) nor among team members and staff. I almost went to a local business to have the other repairs done because I could barely afford the over $ 600 of additional repairs your dealership recommended. But because I believed your dealership was going to take care of me as a customer and also to avoid additional time and exposure during this pandemic I decided to go with your dealership. I appreciated the no charge to the battery but felt it was not compensation enough for the time and money it cost my own business. Most these issues I believe could have been avoided if the proper communication and extra effort on your part has been done. I regret to say that I doubt I will go back to you for service. I hope these issues are addressed so that other customers can benefit from a better experience and customer service. More
by Nicole L
Employees Worked With
Dave Carrell
February 10, 2021
The service was outstanding as usualI had a small The service was outstanding as usual I had a small obstacle, but the customer service representative reached out to me and resolved the issue by con The service was outstanding as usual I had a small obstacle, but the customer service representative reached out to me and resolved the issue by contacting me before the end of the day More
by Yankeesfaninalbq
Employees Worked With
Anthony West, Richard Jiron
February 08, 2021
very happy with the service rudy is an excellent person and very happy with my toyota tacoma you guys have an excellents service thanks for everyrhing and very happy with my toyota tacoma you guys have an excellents service thanks for everyrhing More
by Aora0830
Employees Worked With
Rudy Gomez
February 07, 2021
Great service!!! Dave Carrell was fantastic - 1st Class Service!!! My Rav 4 older but love it - plan on keeping - since moving - was heading to SF dealership - glad I went back to Larry Miller!!! Service!!! My Rav 4 older but love it - plan on keeping - since moving - was heading to SF dealership - glad I went back to Larry Miller!!! More
by antelope
Employees Worked With
Dave Carrell
February 01, 2021
We recently bought our new car from L.Miller , we were just looking that day not sure we were ready to buy a car , but we were impressed with the profesionalismo or Nikolai also his friendliness and know just looking that day not sure we were ready to buy a car , but we were impressed with the profesionalismo or Nikolai also his friendliness and knowledge of the car we were interested in , we are happy with our purchase and will definitely recommend LMiller to friends and family . More
by Mariellapaiz@msm.com
Employees Worked With
Nikolai Katz, Rodney Gutierrez
February 01, 2021
Amazing staff and service. Make you feel special and important. They are good at informing you of everything and keeping you updated. David Carrell has amazing customer service! important. They are good at informing you of everything and keeping you updated. David Carrell has amazing customer service! More
by Alvidrezbianca
Employees Worked With
Rudy Gomez, Dave Carrell
January 31, 2021
I really like how Rudy explained everything for us. He is very nice and accommodating. I like my new Toyota Corolla Hatchback its small but powerful. But the only problem was their finance manager. Just be very nice and accommodating. I like my new Toyota Corolla Hatchback its small but powerful. But the only problem was their finance manager. Just be careful they will rip you off More
by harren
Employees Worked With
Rudy Gomez
January 31, 2021
Nicolai Katz made my purchase of a Highlander smooth and went beyond my expectations as a five star sales representative. I had a five star experience all around. went beyond my expectations as a five star sales representative. I had a five star experience all around. More
by rf
Employees Worked With
Nicolai Katz
January 29, 2021
As usual, Dave was extremely helpful and thoughtful - answered all questions, got back to me quickly about service needed, and got the car back on time. Very dependable answered all questions, got back to me quickly about service needed, and got the car back on time. Very dependable More
by recnm
Employees Worked With
Dave Carrell
