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Sandia Toyota

Albuquerque, NM

4.5
1,484 Reviews

10401 Copper Ave. NE

Albuquerque, NM

87123

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Showing 1,484 reviews

September 13, 2020

The service received was courteous and friendly. The work performed at this dealership was professional and timely. I prefer to go to this dealership for these reasons. More

by stp.lopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony West
Sep 14, 2020 -

Sandia Toyota responded

Hello there, it’s great to hear from you! We always try to provide a 5-star experience so if there’s anything we could have done to improve your visit, please let us know. - Ernie Riach, General Manager 

September 11, 2020

Always very courteous. Nice waiting area. I wish they offered a shuttle service. Work is always done in a timely fashion. I have never had any issues. More

by at.oz6567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony West
Sep 11, 2020 -

Sandia Toyota responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Ernie Riach, General Manager 

September 05, 2020

As always, the Team is courteous, respectful and prompt. Richard was Available for My questions and honest about the Parts/Service Needed. Thank You for being thorough and Customer-Centered! More

by SNova2105
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard
Sep 08, 2020 -

Sandia Toyota responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Ernie Riach, General Manager 

August 28, 2020

Found the car I wanted here an bought it, but so much confusion and it was very frustrating. If I could have found the same car at the other dealer in town I would have bought it there. Sales guy was you More

by WLK
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of names
Sep 01, 2020 -

Sandia Toyota responded

Thank you for your feedback. We want each customer to feel like they enjoyed a transparent car buying experience, clear of any confusion or misunderstandings. I hope that you’ll give me the chance to ensure everything was handled properly and to answer any questions you might have. Please give me a call and we can get to the bottom of this together. - Tammy Burns, Customer Retention Manager, (833) 798-6885

Oct 01, 2020 -

WLK responded

Well, just to follow up, here it is about a month later and another screw up for this dealer. They had only one key when I bought the car so I go in today to get another key made and somehow the programming gets screwed up and the buttons on my ONE key no longer work. So they have to order me two new keys and in the meantime I will use the manual key to lock and unlock the vehicle. Also, every time I unlock the car the alarm goes off and I have to get in and push the start button to get it to stop. Great job!! The dealer should have just ordered an extra key to begin with but I guess it saves them money to use the mobile key guy. I don't think I can recommend this dealer.

August 25, 2020

To make a very long story short I would not recommend going here to purchase a vehicle. Main problems; vehicle we originally went to look at ended up being 10,000 more than what was posted on the website More

by Marlene C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jayden Gonzalez
Aug 27, 2020 -

Sandia Toyota responded

Marlene, thank you for reaching out. Unfortunately we’re having trouble locating your records in our system. Is there a chance you used a different name or visited another dealership? Please give me a call and we can get to the bottom of this together. Thank you for your time. - Tammy Burns, Customer Retention Manager, (833) 798-6885

August 16, 2020

Terrible The dealer scheduled me a time to bring my Tundra in for call work. I brought my truck a d they said it would be 4-5 hours to do the work. After 5 h More

by odalsbrooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony West
Aug 18, 2020 -

Sandia Toyota responded

Thank you for reaching out. We want all of our customers to feel taken care of during their service visit. I’d appreciate the opportunity to learn more about the communication issues you’ve experienced so that we can continue to improve the customer service we provide. I hope you’ll give me a call at your earliest convenience. - Tammy Burns, Customer Retention Manager, (833) 798-6885

August 16, 2020

I found their sales help and service to be top notch. We did purchase the performance maintenance package which I am grateful for in these hot NM days. More

by Kwillo
Recommend Dealer
Yes
Employees Worked With
Gary Bui, Manny Delgado
Aug 17, 2020 -

Sandia Toyota responded

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Ernie Riach, General Manager 

August 07, 2020

Tony b service is excellent I would recommend him to all my friends.he did a great job cleaning the car and offer drinks and snacks More

by n.theunkham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony b
Aug 07, 2020 -

Sandia Toyota responded

Thanks for the review! Have a great day! - Ernie Riach, General Manager

July 30, 2020

Got the perfect car at a great price! Got the exact 2020 Toyota Camry SE I was looking for straight from the factory. Richard Jiron helped me locate it and worked me a sweet deal. I love t More

by gregshav
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Renn, Richard Jiron
Jul 31, 2020 -

Sandia Toyota responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Ernie Riach, General Manager 

July 26, 2020

This month bought 2nd car on Rudy . Really nice and patience guy .2020 Toyota Highlander plantum is top pick . Go with Rudy you will get exactly what you want thx again More

by Zyw1012
Recommend Dealer
Yes
Employees Worked With
Rudy Gomez, Simon Nguyen
Jul 27, 2020 -

Sandia Toyota responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Ernie Riach, General Manager 

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