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Sandia Toyota

Albuquerque, NM

4.5
1,467 Reviews

10401 Copper Ave. NE

Albuquerque, NM

87123

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Showing 1,467 reviews

April 24, 2017

Profession service Service staff were professional, timely, and respectful of my schedule. Normally schedule an appointment though this time I just walked in. Toyota man More

by Kdussart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony West
Apr 25, 2017 -

Sandia Toyota responded

Thank you for leaving us such a great review! We take pride in providing excellent service in a timely manner, so we're pleased to hear about your experience with us. Should you need anything else, please do not hesitate to let us know! Best, Ernie Riach, General Manager

April 18, 2017

Went for Regular oil change I went with a per-appointment and the service was right on time. the service provider suggested what are the things that i have to do on my Camry and More

by Kannan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not listed. i forgot his name.
Apr 19, 2017 -

Sandia Toyota responded

Kannan, we appreciate you taking the time to leave us such an excellent review; it is always a pleasure hearing from our satisfied customers! Please do not hesitate to let us know if there's anything else we can do for you - we are always happy to help! Best, Ernie Riach, General Manager

March 31, 2017

They did the oil change in less time than I expected. I appreciate that my car will be serviced and they are located by Walmart so I can get two things done at once unlike last time when I waited for hour More

by Nation
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
Apr 03, 2017 -

Sandia Toyota responded

Thank you for your valuable feedback. Our team works hard to provide each and every client with top-notch service in a timely manner. We're sorry to hear about your most recent experience. I'd appreciate a chance to talk to you to see what we can do to improve your satisfaction. Feel free to contact me at your convenience at (877) 413-5871. Thank you, Tammy Burns, Customer Retention Manager

March 30, 2017

Car Buying Experience They were really friendly and helped me get the exact car that I wanted at a great price, I definitely recommend this dealership! We worked with Brand More

by Alejandra Salinas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Mar 30, 2017 -

Sandia Toyota responded

I'm happy to hear that Brandon could get you the perfect car! Thanks for recommending us! Come back and see us soon. -Tammy Burns, Customer Retention Manager

March 29, 2017

Fast and convenient Great service nice people to work with girls at the front desk kept me informed about my vehicle , person who took Payment informed me of any recalls More

by edmoney123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember employees name
Mar 30, 2017 -

Sandia Toyota responded

We're glad we could provide you with great service! Thanks for taking the time to leave this review. Come back and see us again soon. -Tammy Burns, Customer Retention Manager

March 29, 2017

Outstanding Each person we spoke with was courteous, articulate, and informative. Rodney Gutierrez even went so far as to stop by to take us from home to the deal More

by dano.neil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney Gutierrez, Mike Pierluissi, Ray Sarabia, Sandra
Mar 30, 2017 -

Sandia Toyota responded

Thanks for the wonderful review! Congratulations on your new Rav4! We're glad we could make the whole experience as painless as possible. Come back and see us for you service needs. -Tammy Burns, Customer Retention Manager

March 28, 2017

Friday Atafternoon at LHM Toyo The three persons with whom we dealt were very personable and knowledgeable, They ere very friendly and quite fully explained all features of the dea More

by RonJ
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Mosnsanto, Richard Jiron
Mar 28, 2017 -

Sandia Toyota responded

Thank you for your positive review Ron! I will be sure to relay the message to Richard, Adrian and the rest of our staff. Customer satisfaction is our top priority and it’s always great to hear from a satisfied customer! We hope you are enjoying your new vehicle—welcome to the Toyota family! -Tammy Burns, Customer Retention Manager

March 26, 2017

Value of Preventative Maintenance Was not told of failed service needed until checkout. I believe customer service should have called (as I was waiting) and asked if I would like the More

by Debra Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALWAYS GREAT COMMUNICATION WITH Todd Mills, Anthony West
Mar 28, 2017 -

Sandia Toyota responded

Debra, thank you for the honest feedback regarding your visit. I apologize for the miscommunication about the service needed and your experience will be used to improve our processes. It's my hope that we can do better the next time around and provide you with customer service worthy of 5-stars. -Tammy Burns, Customer Retention Manager

March 25, 2017

it was very good to deal withthe people working at toyota it was very good experience dealing with. Richard. was with me intel I left the place with welcoming smile and I felt like VIP and I will recommend my More

by Tahany1955
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Jiron
Mar 27, 2017 -

Sandia Toyota responded

Thanks so much for posting this review! Larry H. Miller Toyota Albuquerque loves being your go-to dealership for all your vehicle needs, and customer service is always our #1 goal. I’ll make sure to let Richard and his manager know they’re doing a great job. Thanks again, and we look forward to seeing you again in the future! -Tammy Burns, Customer Retention Manager

March 24, 2017

Awesome Very professional and great use of technology to help the service dept. I was told everything that was going to be done to my truck and when my truck More

by Earl Santillanes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony West
Mar 24, 2017 -

Sandia Toyota responded

Earl, I'm so thrilled to hear that you're satisfied with the service you received! It's important that we be honest with our customers and inform them of all services being done on their vehicle. Please let us know if we can be of further assistance in any other way. -Tammy Burns, Customer Retention Manager

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