
Sandia Toyota
Albuquerque, NM
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review Efficient service. Appreciated that Izze answered my questions about service priorities for an older vehicle with low mileage.took as long as the esti Efficient service. Appreciated that Izze answered my questions about service priorities for an older vehicle with low mileage.took as long as the estimate. The end More
Beware! This dealership uses deceptive sales practices and worse! They sold me a vehicle with frame damage, which they refused to put in writing, and the v This dealership uses deceptive sales practices and worse! They sold me a vehicle with frame damage, which they refused to put in writing, and the vehicle should have been salvaged (totalled) but they sold it to us as a vehicle in good working order, because, as the salesman said, "if you can't see the damage, why worry about it." The salesman also changed numbers on the sales paperwork AFTER I signed it and before he returned my copies, which is probably illegal. There's more, but you get the idea. When we returned the vehicle within 2 days, the owner himself only wanted to write VOID on our copies of the sales and finance papers instead of on his originals, and then give us a copy of that. Scam after scam after scam. The local TV news, the newspaper, the FTC and the Attorney General of NM should know about our experience. More
Great Salesperson and Other Staff This was probably the best car-buying experience of our 50+ year marriage. David Chavez was the best salesman with whom we've ever worked, and my hus This was probably the best car-buying experience of our 50+ year marriage. David Chavez was the best salesman with whom we've ever worked, and my husband doesn't normally like any salesperson. We knew we wanted a new Avalon, but we didn't know how easy he would make it to buy one. The rest of the staff made the experience easy and fast. More
Recall The work was done in 40 minutes! I didn't have to wait very long. Anthony checked me in, and Todd handled all the paperwork. These two guys are pros. The work was done in 40 minutes! I didn't have to wait very long. Anthony checked me in, and Todd handled all the paperwork. These two guys are pros. More
Typical New Car Buying Experience Having bought many new vehicles over the years I can't really say LHM is exceptional when it comes to sales. I liked the salesman, Matt Ebbens, whom Having bought many new vehicles over the years I can't really say LHM is exceptional when it comes to sales. I liked the salesman, Matt Ebbens, whom I found to be honest, hardworking and all-around good guy but beyond that nothing noteworthy in my mind to rate the dealership above average. The main reason LHM got a sale is because of Matt. Since I did replace a Toyota I have used LHM shop for needed maintenance in the past and found it to be a well oiled machine with quality work. More
Great experience and great product David Chavez was great and process was smooth. And the product is bulletproof! Finance was quick and drove out a happy and satisfied customer. Perfect David Chavez was great and process was smooth. And the product is bulletproof! Finance was quick and drove out a happy and satisfied customer. Perfect! More
Happy Customer Gabriel Salazar was amazing! He helped find the perfect car for me. He was knowledgable and gave great service. I love my Corolla and I am now a first Gabriel Salazar was amazing! He helped find the perfect car for me. He was knowledgable and gave great service. I love my Corolla and I am now a first time owner of a beautiful 2016 Toyota!!! More
Very pleased with purchace I just bought a beautiful 2016 Toyota Corolla S Plus and I was extremely lucky to find the perfect salesman--Matt Ebbens. He is not pushy, knows the I just bought a beautiful 2016 Toyota Corolla S Plus and I was extremely lucky to find the perfect salesman--Matt Ebbens. He is not pushy, knows the Corolla really well, understands and explains all the ins and outs of the vehicle and the buying process and in my opinion, this was the best car buying experience I've ever had with the best salesman I've ever met. I highly recommend Matt and LHM Toyota Albuquerque. More
Courteous personnel and prompt action.. The people that waited on me were very courteous and helpful. My waiting time was pleasant. I had to wait about two hours, but that is exactly wha The people that waited on me were very courteous and helpful. My waiting time was pleasant. I had to wait about two hours, but that is exactly what I was told my waiting time would be. Everyone I came in contact with was friendly and very helpful. More
Suspension Recall & Upgrade Replacing the recalled rear leaf spring stack went very smoothly, and adding the Timbren Tortun4L progressive urethane bumper, instead of the stock ru Replacing the recalled rear leaf spring stack went very smoothly, and adding the Timbren Tortun4L progressive urethane bumper, instead of the stock rubber bumper, to the new 4-leaf stack seems to have greatly stabilized traction and helped dramatically with cornering and load stabilization. While slightly stiffer than the original stock rear suspension, this former 3-leaf spring stack seemed far too soft, making it difficult to maintain traction, even on loose gravel and on snow with cable chains. The Tacoma Prerunner before would just bounce and dig a hole to become stuck in both circumstances. I also noted that with loading, say with household items while moving, the former rear suspension compressed raising the headlight beaming angle, which put even dimmed lights in the eyes of oncoming traffic. This coincided with rubbing of the stock bumpers on the bottom of the frame underneath the cargo bed, which rubbed off enough paint to expose bare metal on the bottom of the frame. I believe urethane bumpers have been used in both the GMC Sierra and the Chevrolet Silverado, so this new suspension combination in my Tacoma Prerunner should be very interesting, indeed.. I'll be looking at positioning and the clearance recommended by Timbren for this new combination, especially with regard for Timbren's recommendations for installation to the stock leaf springs and the new 4-leaf stack. The proof is in the pudding, though, so ultimately I will evaluate the balance of improved traction, load and weight distribution, sway, and ride, but I'm encouraged so far with the results. More