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Sands Ford of Pottsville

Pottsville, PA

4.7
151 Reviews

440 N. Claude A Lord Blvd

Pottsville, PA

17901

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151 Reviews of Sands Ford of Pottsville

January 04, 2012

wont fix door that was broke when i went excuses only needs clip never buy from again hey dealer just bought f250 diesil you lose More

by Randy Taby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
dont remember
Feb 09, 2012 -

Sands Ford of Pottsville responded

Randy Thank you for coming in to let us fix your door. I know it took a little longer than you expected, but I appreciate the time you allowed us to take a closer look and address the root cause and not just the clip. I apologize we fell short of your expectations at first time. Please contact me directly if I can ever help you again. Jarod Sands -GM

October 29, 2011

I would not recommend this dealership, because I had bought a vehicle recently from there and when I test drove it there were issues with the vehicle. They assured me that it would get fixed if I bough More

by 6515
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Koscil, Cheryl Morgan
Nov 17, 2011 -

Sands Ford of Pottsville responded

Dear "6515": We regret that you feel this way. Our viewpoint is that we addressed a steering issue that corrected a diagnosed problem with the steering. After this repair was made the vehicle is now safe to drive and would pass a state inspection. We acknowledge that the repair we made did not address the noise you speak of, but we also feel that the noise is to be expected for a vehicle of the age and mileage (86,000+ miles) you purchased. We wish you well. Sincerely, Sands Ford of Pottsville

September 13, 2011

This is our second new vehicle purchase from this dealership. From the sales team to the service team, this dealership treats us like we are important. They go above and beyond to get us the "BEST" d More

by deblsix
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Rosenberger, Jim Rosenberger
Sep 23, 2011 -

Sands Ford of Pottsville responded

Hi "deblsix@verizon.net": Thanks so much for your recent second purchase and positive review! We're so happy that you came back to us for another purchase and we look forward to serving you in the future. We encourage you to spread the word to your family & friends so that they too can experience the difference at Sands Auto Group! Take care. Sincerely, Gene Werley Marketing Director Sands Auto Group

September 11, 2011

Joseph and Thomas have been GREAT !!. They went far beyond what I expected to get me my first Suzuki (that I simply love). Everyone at Sand that I met so far has been very freindly. This is my first ti More

by gloria2453
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Biel, Thomas Sivco
Sep 12, 2011 -

Sands Ford of Pottsville responded

Dear "gloria2453": Thank you very much for your recent purchase and positive review on DealerRater! I'm glad you have had such a wonderful experience with Tom & Joseph thus far, and I pledge continued customer service from all of us that you can count on. Enjoy your new vehicle and keep in touch! Sincerely, Gene Werley Marketing Director Sands Auto Group

August 05, 2011

Lateisha and Tom from Sands Suzuki were excellent to work with. I was really impressed by how hard they worked to get me an amazing deal on a great car. They were both patient as well as helpful with the t More

by dcb234
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lateisha and Tom
Aug 15, 2011 -

Sands Ford of Pottsville responded

Dear "dcb234": Thanks so much for your recent new Suzuki purchase and your wonderful review on DealerRater! we really appreciate your willingness to spread the word about your great experience. It is so important to us to know we met or exceeded your expectations. Enjoy your new Suzuki, and please keep in touch! Sincerely, Gene Werley Marketing Director Sands Auto Group

July 26, 2011

Love my Fiesta. Sale was smooth. Had to travel a distance to get there but the experience was pleasant. Jim Rosenberger was helpful, pleasant, and professional. More

by cwertz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Rosenberger, Jim Rosenberger
Aug 01, 2011 -

Sands Ford of Pottsville responded

Dear "cwertz1": Thank you for your recent purchase and positive review on DealerRater. The Fiesta is a great choice. What a car! So affordable, full of features and excellent MPG too! Enjoy your new Fiesta and keep in touch! Sincerely, Gene Werley Marketing Director Sands Auto Group

July 24, 2011

We had a pleasant experience dealing with Sands Ford. The vehicle we purchased met our expectations. Ken was very helpful with the purchase and the transaction went smooth and fast. We would recommend More

by Sqrlmnkey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Koscil, Ken Koscil
Jul 25, 2011 -

Sands Ford of Pottsville responded

Dear "Sqrlmnkey": Just a quick note to say thanks for your recent purchase and review on dealerrater.com. We appreciate your faith in us and the kind words you posted. Feel free to look up Ken Koscil or myself anytime and we hope to see you soon! Sincerely, Gene Werley Marketing Director Sands Auto Group

Jul 25, 2011 -

Sands Ford of Pottsville responded

Dear "Sqrlmnkey": Just a quick note to say thanks for your recent purchase and review on dealerrater.com. We appreciate your faith in us and the kind words you posted. Feel free to look up Ken Koscil or myself anytime and we hope to see you soon! Sincerely, Gene Werley Marketing Director Sands Auto Group

Jul 25, 2011 -

Sands Ford of Pottsville responded

Dear "Sqrlmnkey": Just a quick note to say thanks for your recent purchase and review on dealerrater.com. We appreciate your faith in us and the kind words you posted. Feel free to look up Ken Koscil or myself anytime and we hope to see you soon! Sincerely, Gene Werley Marketing Director Sands Auto Group

Jul 25, 2011 -

Sands Ford of Pottsville responded

Dear "Sqrlmnkey": Just a quick note to say thanks for your recent purchase and review on dealerrater.com. We appreciate your faith in us and the kind words you posted. Feel free to look up Ken Koscil or myself anytime and we hope to see you soon! Sincerely, Gene Werley Marketing Director Sands Auto Group

July 02, 2011

I was greeted immediately, when I got to the dealership. Joseph was very friendly and very informative. I took a test drive and really liked the performance. I was given a good deal for the car. (And I'm More

by kherri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Biel
Jul 11, 2011 -

Sands Ford of Pottsville responded

Dear "kherri", Thanks for your purchase and recent positive review on DealerRater! I'm happy to hear you had such a positive experience with Joseph Biel and we all look forward to serving you in the future. Sincerely, Gene Werley Marketing Director Sands Auto Group

June 30, 2011

My entire car buying experience with Sands Suzuki was excellent. The sales staff was very helpful without being pushy. The finance manager was excellent as far as giving advice and explaining everything. More

by may2947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Biel and Stan
Jul 01, 2011 -

Sands Ford of Pottsville responded

Dear "may2947", Thanks so much for your recent purchase and the perfect scores you gave us on DealerRater! Your salesperson (Joseph Biel), is pretty new to our organization. It's good to know that the Sands way to do business has already been well impressed upon him. Enjoy your new Suzuki, and please spread the word about your positive experiences with Sands Auto Group. Take care. Gene Werley Marketing Director Sands Auto Group

June 06, 2011

Honest and upfront with trade value, price on vehicle was great. Gave me great interest rate as I knew from at home research what rate to expect (know my credit score). Some dealers will get you to bite on a More

by olivia2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Rosenberger, Rich Tarapchak , Jim Rosenberger
Jun 07, 2011 -

Sands Ford of Pottsville responded

Dear "olivia2006", Thanks a bunch for your recent purchase and sparkling review on DealerRater! We appreciate your high marks and value your business tremendously. As always, we look forward to seeing you and serving your every auto need. Keep in touch! Gene Werley Marketing Director Sands Auto Group