Sandy Sansing BMW

Friendly and responsive. Love the digital communication about the service. Awesome that they had in stock an interior part I needed. Debra Palazola was awesome. Love the digital communication about the service. Awesome that they had in stock an interior part I needed. Debra Palazola was awesome. More

Friendly and professional. I went to purchase a vehicle and they (Jeremy and Chris) answered all my questions on both the new and used cars I was looking at. Great post-purch I went to purchase a vehicle and they (Jeremy and Chris) answered all my questions on both the new and used cars I was looking at. Great post-purchase walkthrough with Robert to help set up car features. Highly recommended. More

The Service Advisor Cathy in the service department is very professional and kind. I always have a great experience interacting with her. Aden the technician is also extremely profesional at keeping me in very professional and kind. I always have a great experience interacting with her. Aden the technician is also extremely profesional at keeping me informed on what service he's doing to my vehicle, and his service is always done in a timely matter with professionalism that rivals some of the best I've dealt with over the years. This dealership upholds all the standards that are important to me and I will be a repeat customer for a long time. More

First, I appreciate BMW and Sandy Sansing giving me zero consideration on the repairs, my car was 700 miles over the milage warranty but still less than three years. The engine cooling system is apparently consideration on the repairs, my car was 700 miles over the milage warranty but still less than three years. The engine cooling system is apparently a week part of the power system due to plastic parts, and they have known about these failures and do nothing to resolve since 2012–2014-time frame in an effort to meet capricious CAFE standards. German engineering my foot, go back to aluminum, it not that much heavier. Everyone at the dealership was very professional as expected however, I couldn’t get anyone to return my call after 11 attempts over three days. That said this seems to be an issue throughout all service industries. It’s as if society has forgotten how to use a phone and the intended purpose of voicemail. Once I actually got the car in the shop then I had to deal with everything through an app which I find absolutely appalling. I have questions, I can’t question the xxxx app. Once the service advisor was assigned, she was very helpful and responsive, but I was still dealing with the app that I had grown too grew to detest! When you have my new expensive vehicle in your shop, I don’t want deal with a telephone app, I want someone that I can have an interactive conversation with and answer my questions. The entire experience was very annoying and very impersonal. I will not be back for future repairs as I’m sure this automation only increase, and the lack of customer focus and subsequent satisfaction will likely go unknown except, for the surveys if somebody actually reads them. Last they put a dam Sandy Sansing sticker on my car, I do not want any dan stickers on my car and did not give them permission to vandalize my brand-new vehicle with their fricken advertising. I will be bringing it back so they can remove it, now I am wasting more of my time! My family has been buying Chevys from Bob Salter Chevy and later Sandy Sansing sine 1965, I am not feeling the love, James. More

They were quick to get me in for service . Communication was excellent . They were very professional and polite . Communication was excellent . They were very professional and polite . More

Excellent service and friendly staff! They explained everything clearly and finished the oil change quickly. Highly recommended. They explained everything clearly and finished the oil change quickly. Highly recommended. More

The staff, especially Nick, did an outstanding job of handling the logistics of getting our vehicle serviced and detailed. Have used this dealer for 25 years. handling the logistics of getting our vehicle serviced and detailed. Have used this dealer for 25 years. More

Best dealership I’ve ever experienced! Great customer service & work. Thank you for high standards! Great customer service & work. Thank you for high standards! More

Professional and friendly. Scheduled appointment was right on time and completed both thoroughly and efficiently. No pressure to purchase additional services. So glad we purcha Scheduled appointment was right on time and completed both thoroughly and efficiently. No pressure to purchase additional services. So glad we purchased here and serviced here. Highly reccomend! More

I had an appointment. Arrived a bit early. They got me right in. Did the maintenance and washed my car. They had me out in less than an hour. Arrived a bit early. They got me right in. Did the maintenance and washed my car. They had me out in less than an hour. More