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78 Reviews of Sandy Sansing BMW - Service Center
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April 23, 2025
Sandy Sansing BMW services my car well whenever I need repairs or maintenance. Judy and the other Service Department agents do fantastic work, ensuring my car's requirements are met. I drive off with conf repairs or maintenance. Judy and the other Service Department agents do fantastic work, ensuring my car's requirements are met. I drive off with confidence! Thank you! Dr. Sandra Winborne More
by Dr. Sandra Winborne
Employees Worked With
Judy
February 20, 2025
I told the service writer that I live in Fort Walton Beach (1 Hour Drive each way) The intent was to replace a broken spring in the shift, selector, covered by factory extended warranty. By the time I m Beach (1 Hour Drive each way) The intent was to replace a broken spring in the shift, selector, covered by factory extended warranty. By the time I made it home, five hours had passed. The dealership had diagnosed the car confirmed that the spring needed replacing under warranty. But couldn’t do any work on the cars they didn’t have any parts in stock. Why have me drive an hour each way knowing that they’re not gonna fix the car. Now I have to reschedule another time and probably waste at least another five hours to get to work that should’ve been done, or at least scheduled when they had the parts. Wait, that would be Unfair to say I didn’t get anything out of the trip, I did get a complementary car wash and vacuum More
by corky.p101
Employees Worked With
Logan
January 16, 2025
Their communication was extremely poor — I had to constantly follow up to receive any updates. To make matters worse, I witnessed the service advisor helping himself to my personal tools without aski constantly follow up to receive any updates. To make matters worse, I witnessed the service advisor helping himself to my personal tools without asking, which I find completely unacceptable. Overall, the attitude towards customers comes across as indifferent and unprofessional. It’s disappointing, especially since I was actively shopping for a new vehicle from one of their locations before this experience. This experience with their service department changed our mind; we will never purchase anything from them in the future. More
by CyberFreediver
Employees Worked With
Logan Dawkins
January 08, 2025
I dropped my vehicle off to be serviced. Clearly explained over the phone with my assigned service person that I wanted my oil changed and tires rotated, and that there were a few other con Clearly explained over the phone with my assigned service person that I wanted my oil changed and tires rotated, and that there were a few other concerns. One being that the system computer was saying that brake service was due despite that we had completed that service on the previous encounter and so I wanted it cleared. Got my vehicle back and it was not cleared. Communication was not clear from the dealerships side and “suggested” services were an unreasonable rate. More
by Angelique
Employees Worked With
Nicholas Kim
January 03, 2025
Great experience. From out of town and received quick, attentive service from the entire sales and service staff. Will return! From out of town and received quick, attentive service from the entire sales and service staff. Will return! More
by Jonathan.br.garcia
Employees Worked With
Ken
August 30, 2024
Had recall on our BMW 528i and ended having to order a part. They sent me home in a nice X3 loaner until my car was repaired. Very cordial and helpful service from advisor Judy! part. They sent me home in a nice X3 loaner until my car was repaired. Very cordial and helpful service from advisor Judy! More
by BigDave63
Employees Worked With
Judy, Lauren Boston
July 31, 2024
While traveling in Orlando my BMW app informed me that I needed to replace brake pads at 29k miles. I called my local BMW dealer in Ft Walton Beach and was told that they would not replace my brake pads unl needed to replace brake pads at 29k miles. I called my local BMW dealer in Ft Walton Beach and was told that they would not replace my brake pads unless I also purchased rotors because BMW required it and then told me it would be $1400. The BMW dealer in Orlando told me that was false and did it for $369 for pads and sensors. My car just told me that oil change was due and for some unknown reason I called my local dealer in FWB. They answered but as we spoke the welcome to BMW recording was playing on the line and we couldn’t hear each other. I hung up and called back and the lady in service was so rude I finally hung up and said never again. I called Sandy Sansing BMW in Pensacola and spoke with Debbie in service. She was completely courteous and professional, made my appointment and I drove from Miramar Beach to Pensacola to have my vehicle serviced. Thanks to Debbie and the service team at Sandy Sansing BMW, I will gladly make the drive to Pensacola for all my BMW sales and service needs More
by Richard
Employees Worked With
Debbie
July 26, 2024
Great service from Judy and Aden at the service department. They're very professional, courteous, and have a great attitude. Overall my experiences at this dealership has been great and I strongly department. They're very professional, courteous, and have a great attitude. Overall my experiences at this dealership has been great and I strongly recommend bringing your BMW to this establishment for service. More
by B
Employees Worked With
Judy, Aden, Lauren Boston
