Sandy Sansing Chevrolet of Foley

Even with a service appointment, it took 3 days for diagnosis. Then another 5 days to replace a thermostat and purge solenoid valve that were charged as a 3-hour job. If repair only takes 3 hours, why diagnosis. Then another 5 days to replace a thermostat and purge solenoid valve that were charged as a 3-hour job. If repair only takes 3 hours, why do you need to keep car for 8 days (10 including weekend)? Note too that thermostat part was sent to Foley from Pensacola location. I spoke to parts manager at Pensacola location who said part could be sent to Foley in one day. Foley service technician Greg was not proactive in communicating. I have owned Chevys for the last 30 years and have always serviced them at a dealership. Sandy Sansing in Foley is the worst service experience I’ve ever had. Bottom line Sandy Sansing needs to hire more mechanics. Don’t take your car to Sandy Sansing Chevrolet in Foley. More

Gary and Ryan in the Service Dept both care about making sure you are satisfied with the service received. They both go above and beyond to make sure everything is done right. It’s great to see a dealer tha sure you are satisfied with the service received. They both go above and beyond to make sure everything is done right. It’s great to see a dealer that truly cares. Thank you. More

Easy to make appointment. Very short wait and service performed quickly with no problems and.......no bill at the end! Very short wait and service performed quickly with no problems and.......no bill at the end! More

I’m new to the area they treated me like I was at home . Sandy Sansing definitely has my services Sandy Sansing definitely has my services More

I made an appointment and checked me in on time. Friendly representative took the car. The car was serviced within the time of estimation. Friendly representative took the car. The car was serviced within the time of estimation. More

I felt that 300 dollars for a fuel filter change was excessive. I have had this service done at a ford dealer for far less. I will not return again. excessive. I have had this service done at a ford dealer for far less. I will not return again. More

They got us in right away while we were on vacation and replaced 2 batteries in our truck under warranty. Saved our vacation replaced 2 batteries in our truck under warranty. Saved our vacation More

I have to give credit where it’s due: Greg Norris, our service manager, was responsive and helpful getting our out-of-town repair scheduled on short notice. That part was handled very well while we were i service manager, was responsive and helpful getting our out-of-town repair scheduled on short notice. That part was handled very well while we were in town. However, the repair itself was not. Sandy Sansing Chevrolet diagnosed our 2017 GMC Yukon Denali’s power steering problem as needing a new wiring harness. After a $200 diagnosis fee and over $800 in parts and labor, we were told it was fixed. It immediately failed again within an hour. Granted, the truck has higher mileage, but with all their GM scanners and being part of the GM family, this should not have been an issue. We’ve now contacted them multiple times (phone calls + repeated emails through the dealership website) since April 9th with zero response whatsoever. We are requesting, at minimum, a partial refund: full return of the $200 diagnostic fee plus a significant credit/refund on the wiring harness (at their cost, since the part is still installed in my vehicle) and labor, as the repair did not resolve the issue. But we can’t even get a return call. When a dealership charges for a repair that doesn’t fix the problem — especially a safety-related system like power steering — and then completely ghosts the customer, it leaves a very bad impression. Hoping management will address this soon. More

Overall, four stars. Service is excellent once the vehicle is in the door. Getting the vehicle in the door can be challenging, which is why I take care of generic serv Service is excellent once the vehicle is in the door. Getting the vehicle in the door can be challenging, which is why I take care of generic service like oil changes elsewhere. To set up this particular appointment, service had me first call parts for some items while service called for others, had to wait for service (who was waiting for parts) to call me to set a date, etc. It is was disjointed and I had no idea when I would be able to get my service. Like I said, overall a good outcome, but it is an opportunity for improvement. Mark B. was excellent as well, detail oriented and highly communicative. More

Took our vehicle in for a 15,000 mile oil change and tire rotation.. They did the work requested. The dealership provided Uber, transportation home and back to pick up the car. That was appreciated. rotation.. They did the work requested. The dealership provided Uber, transportation home and back to pick up the car. That was appreciated. More