Sandy Sansing Chevrolet of Foley

Sandy Sansing Chevrolet of Foley responded

Thank you for your feedback. Your Corvette presented an intermittent electrical concern that required extensive diagnosis, along with parts that were not immediately available. These factors extended the repair time beyond what anyone would have preferred. Your vehicle was initially brought in and then picked up before repairs could begin. When it returned by tow truck, it remained inoperable until the necessary repairs were completed. Once the primary concern was resolved, our technicians addressed the remaining items before returning the vehicle. While we understand that extended repairs can be frustrating, we expect all interactions with our employees to remain respectful. Unfortunately, due to repeated profane and abusive behavior toward multiple members of our staff, we have made the decision to no longer provide future service. We wish you the best moving forward.

Rhoda Hardy responded

If only I could send you pictures of the missing gaskets, chipped paint, the rear hatch that now has a 1/2 inch mismatch because the replaced latch tightens too much. Your excuses don't address the damage done here. I only called your dealership 3 times in six weeks. I haven't harassed anyone. Delayed parts? You had the rear latch for 12 days before installing it which was when Chevrolet contacted you. If you want to dismiss my concerns, blame me, that only further justifies your unwillingness to take any responsibility. My car's value has been affected, it has 3353 miles on it. I initially brought it in for an oil change and had one latch closure sensor. After 4 days, I picked it up prior to repairing the sensor so it didn't sit over the holiday weekend. The latch worked, only had an error message. I am not an aggressive person, only frustrated and your response clearly is another example of not caring, apologizing or interested in proper customer relations. But, if after all of these years you want to treat me like this I suppose its better for us both. If you consider, 'Would you please just fix my car!' abusive after my car has sat outside for over six weeks. Then returned to me damaged, rusted and etched brake rotors, dirty, missing gaskets, the latch that worked fine now doesn't work properly, large area of chipped paint where the work access area is... and more. I used profanity once as I put the felt back under the gasket in the trunk while you watched and after I had mentioned it to you a week earlier... How * hard was that? You have cost me equity and diminished value to a new Corvette Stingray with 3353 miles. Anyone would be upset by this. I am not a wealthy person however blessed I may be. I traded a 10 year old car with low mileage for a base line Corvette because they supposedly hold their value. You have misrepresented this experience to protect yourself I guess. But it has left me with a hardship. You should be embarrassed and ashamed!

Sandy Sansing Chevrolet of Foley responded

Thank you for the great review, Bob! We're glad to hear our team provided friendly service and got you back on the road sooner than expected. We appreciate your business and thank you for choosing Sandy Sansing!

Sandy Sansing Chevrolet of Foley responded

Thank you for the wonderful review! We’re glad to hear your dad had such a great experience with our team and received the customer service he deserved. We truly appreciate your kind words and thank you for choosing Sandy Sansing!

Sandy Sansing Chevrolet of Foley responded

Thank you for the great review! We're delighted to hear Mark provided excellent service and kept you informed throughout the repair process. We truly appreciate your kind words and your business. Thank you for choosing Sandy Sansing!

Sandy Sansing Chevrolet of Foley responded

We appreciate you taking the time to share your experience. We understand your disappointment with the extended wait, particularly after scheduling an appointment. Occasionally, unexpected repairs can affect our service schedule, but we recognize the importance of keeping our customers informed so they can make the best decision for their time. Your feedback has been shared with our management team for review. Thank you for your comments.