
Sandy Sansing Chevrolet of Foley
Foley, AL
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My husband had to go pickup my suburban because it sat there for 4 days and no one touched it. He took it down the street and it was looked at immediately/repaired. I wasted 4 days on a rental car. Waste there for 4 days and no one touched it. He took it down the street and it was looked at immediately/repaired. I wasted 4 days on a rental car. Waste of time and money. More
I feel although my problem was fixed on the third day they had my vehicle. I was not kept updated and my calls were not properly returned. All I needed was a battery replacement. The advisor said she had they had my vehicle. I was not kept updated and my calls were not properly returned. All I needed was a battery replacement. The advisor said she had 100 cars and only two technicians. Then it rained and my vehicle could not be cranked to get brought inside. I feel a customer would handle things taking longer if informed along the way. Not told all this after a call to GM to get a response. Keeping a customer informed is just good customer service. Which I don’t feel I got from Cynthia Johnson. My ticket was “expedited” since I was here on vacation, I hate to think how long the wait would have been to replace battery if not expedited. More
I previously wrote a review that was not on the good side. I wish I could get to it to change it so I'm just writing a new review until. I find it.The service manager got hold of my review and totally side. I wish I could get to it to change it so I'm just writing a new review until. I find it.The service manager got hold of my review and totally stepped up and took care of the problem. Not only did he take care of the problem he personally came and picked up my car as I'm a good ways away. I feel they went way above of what I thought they were going to do. I have bought two cars from them and will diffently use them again. Great job guys. A big thank you More
The staff is very professional and friendly. Customer service is great. The reason I bring my Chevrolet to this dealer for any maintenance issues. Customer service is great. The reason I bring my Chevrolet to this dealer for any maintenance issues. More
I took my car in for the first oil change and tire rotation. Excellent service from the young man in the drive through all the way to check out. When I got home one of the tire sensors came on. I call rotation. Excellent service from the young man in the drive through all the way to check out. When I got home one of the tire sensors came on. I called the dealership and Kawami had me come back and he recalibrated the sensor. Again excellent customer service. More
I have purchased six vehicles from this dealership and I have always been treated with kindness. They do a great job and I will continue to business with them. Bo Smith have always been treated with kindness. They do a great job and I will continue to business with them. Bo Smith More
The dealership seems ok but the service department i was extremely disappointed with. Kept my car for over a month. But the biggest thing is when I picked up my car the inside was so dirty with grease and d extremely disappointed with. Kept my car for over a month. But the biggest thing is when I picked up my car the inside was so dirty with grease and dirt I will have to have it professionally clean. I will say the two people I dealt with in the service department were very nice. More