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Sandy Sansing Chevrolet of Foley

Foley, AL

4.3
176 Reviews

2255 S Mckenzie St

Foley, AL

36535

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Showing 176 reviews

June 29, 2025

Everyone was nice. I knew exactly what I wanted and they helped me achieve it. Thanks More

by Haleyboyington
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark
June 29, 2025

Got me in and out in an hour. Could have used probably one more person checking in vehicles, but everything else went great. More

by johnsonracing0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
June 28, 2025

Professional & knowledgeable staff, no pressure from sales staff. Have been a returning customer for service; decided to explore options for buying a new vehicle—was very pleased. More

by dignity1953
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James, Jen, Michelle
June 28, 2025

Efficient courtesy helpful knowledgeable thanks for helping me get my truck done! See you soon More

by coachjim515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
June 27, 2025

Greg was a patient, professional and clear with what to expect. He listened to my concerns and responded quickly to questions and got my truck back on the road. More

by ruby.red.vette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
greg
Jun 27, 2025 -

Sandy Sansing Chevrolet of Foley responded

Thank you for taking the time to share your experience! We’re glad to hear that Greg was patient, professional, and clear throughout the process. It’s great to know he addressed your concerns and got your truck back on the road quickly. We appreciate your business and your kind words!

June 27, 2025

Super nice people in the service department would highly recommend this place Always professional and knowledgeable and friendly More

by scottcooper5757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connie
June 26, 2025

Had my first vehicle service for my new car and was very happy with the experience. Dealership contacted me beforehand to schedule the service, sent reminders, and took care of me upon arrival. I was treate More

by JSW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jun 27, 2025 -

Sandy Sansing Chevrolet of Foley responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that your first service visit went smoothly and that our team kept you informed and comfortable throughout. Your kind words mean a lot to us. That’s exactly the experience we aim to provide every customer. Thanks again for choosing us, and we look forward to serving you next time!

June 26, 2025

I could not rate my service at the Sandy Sansing Chevorlet Service Department any lower. New truck, 2025 Silverado 3500 Diesel. 8300 Miles! Warning for “Service Water in Fuel”. NO Warranty at al More

by ecs030167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cynthia
Jun 27, 2025 -

Sandy Sansing Chevrolet of Foley responded

We’re truly sorry to read about your experience and appreciate you taking the time to share your concerns. We understand how frustrating it is to have a warning light remain on, especially on a new vehicle. Diesel fuel systems can be sensitive to contamination, and we regret that our team was unable to confirm the presence of water in the fuel during your visit. The warning cleared during our diagnostic process, and depending on the amount of water present, it can intermittently reset on its own. The recommendation to drop the tank and perform a full system cleaning was based on the diagnostic procedures available, but we understand you were not comfortable authorizing further work without definitive confirmation. Since the warning has returned, we recommend additional diagnostics to accurately determine the cause and prevent potential damage. We wish you all the best and hope you find a service facility that better fits your expectations and can assist you moving forward.

June 26, 2025

The staff was friendly and seemed eager to serve, but unfortunately was told the service department was understaffed with techs which was concerning. More

by benj_04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg
Jun 27, 2025 -

Sandy Sansing Chevrolet of Foley responded

Thank you for sharing your feedback. We’re glad to hear our staff was friendly and eager to help, but we understand your concern about the staffing levels in the service department. We appreciate your patience and will be sure to share your comments with management as we work to improve wait times and overall service. Thank you for bringing this to our attention.

June 25, 2025

Booked in for a service and a recall update. Only did the service, had to reschedule the recall. My priority was the recall but they didn’t ask. More

by Scott
Recommend Dealer
Yes
Employees Worked With
Service team
Jun 27, 2025 -

Sandy Sansing Chevrolet of Foley responded

We’re sorry to hear about your experience and appreciate you sharing this feedback. We understand how important it was to have the recall addressed during your visit, and we regret that it was not completed as planned. While the service was performed, it’s clear there was a miscommunication about your priorities, and we should have confirmed your expectations before starting work. If you’d like assistance rescheduling the recall or have any other concerns, please feel free to reach out to us directly. We’d be glad to help make this right. Thank you for bringing this to our attention.

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