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Sandy Sansing Chevrolet of Foley
Foley, AL
101 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 101 reviews
May 15, 2025
I have given this review some thought for about a week. I wish to be fair but honest in all reviews I make. I was asked to provide an email address in addition to my phone number “for extra communicati I wish to be fair but honest in all reviews I make. I was asked to provide an email address in addition to my phone number “for extra communication purposes” which I didn’t question. Long story short, over the next two days I received several notifications via both text and email which were not helpful in updating me on the status of my vehicle. These notifications at one pointed prompted me to pay $500 for a part, no other information given. When I called I was told the service rep would call me before the end of day and it was effectively implied that I should stop calling. I never did receive that call. On the third day I called anyway even though I was concerned that I was being labeled for wanting to speak to someone. I was finally told the vehicle would be ready that day. Perhaps these vague “notifications” are adequate for some customers (read “younger”) but, as with any other business entity, this dealership needs to learn how to communicate with all customers regardless of who they are. Just because I am of the era where people prefer to speak with an actual human being shouldn’t mean that I am a pariah. In person I was treated with respect. But during the service experience I effectively dealt with nothing more than a computer and I was never informed that was the only way that I would get ANY information about my vehicle. Thats a bit ridiculous. More
by zinger10
Employees Worked With
Cynthia
May 13, 2025
I have used this dealership before with maintenance to my truck. This is the first time that I bought a vehicle from them and the process was very smooth and quick . The sales person that I dealt with was ve truck. This is the first time that I bought a vehicle from them and the process was very smooth and quick . The sales person that I dealt with was very knowledgeable and professional and really expedited the process for me . I’ve had a much better experience working with this dealership than I’ve had with dealerships in the past. I really appreciated that! More
by Jeff
Employees Worked With
Big AL
May 13, 2025
Outstanding professionalism, customer service and communication throughout the process. I would recommended Sandy Sansing of Foley AL to any prospective car (In my case RAM 1500 truck) buyer! communication throughout the process. I would recommended Sandy Sansing of Foley AL to any prospective car (In my case RAM 1500 truck) buyer! More
by Pgallo
Employees Worked With
James Presley
May 10, 2025
Ashley was our sales rep and she was FABULOUS! She was knowledgeable and so Friendly NOT Pushy at all which was nice, I was Dreading having to buy another vehicle but it was actually the best expe She was knowledgeable and so Friendly NOT Pushy at all which was nice, I was Dreading having to buy another vehicle but it was actually the best experience I’ve had when purchasing a new vehicle! Everyone was actually very inviting, friendly and professional!! We will definitely be returning when it’s time to purchase another vehicle!! More
by Monica E.
Employees Worked With
Ashley, JT, Darren, Brad
May 10, 2025
I have purchased new vehicles and have used the service department for over 11 years. I have never had any issues with the service department or sales staff. I always recommend this place. department for over 11 years. I have never had any issues with the service department or sales staff. I always recommend this place. More
by 1tjmorri
Employees Worked With
John Hopkins
