Sandy Sansing Chevrolet of Foley

Sandy Sansing Chevrolet of Foley responded

Thank you for sharing your feedback. We’re glad to hear our staff was friendly and eager to help, but we understand your concern about the staffing levels in the service department. We appreciate your patience and will be sure to share your comments with management as we work to improve wait times and overall service. Thank you for bringing this to our attention.

Sandy Sansing Chevrolet of Foley responded

We’re sorry to hear about your experience and appreciate you sharing this feedback. We understand how important it was to have the recall addressed during your visit, and we regret that it was not completed as planned. While the service was performed, it’s clear there was a miscommunication about your priorities, and we should have confirmed your expectations before starting work. If you’d like assistance rescheduling the recall or have any other concerns, please feel free to reach out to us directly. We’d be glad to help make this right. Thank you for bringing this to our attention.

Sandy Sansing Chevrolet of Foley responded

Thank you so much for sharing your experience! We’re glad to hear that our sales and finance teams were friendly, fast, and efficient. We’ll be sure to pass along your kind words to Wayne—he’ll appreciate the recognition. Enjoy your new vehicle, and thanks for choosing us!

Sandy Sansing Chevrolet of Foley responded

Thank you for your feedback. We’re glad to hear you found our team accommodating. We apologize for not providing a clear or tentative explanation of the issue during your visit. We understand how important it is to have clear communication and will work to improve this. If you’d like, please reach out to us directly so we can assist you further.

Sandy Sansing Chevrolet of Foley responded

Thank you for the wonderful feedback! We’re glad to hear your service was on time and that our receptionist and cashiers helped make your visit comfortable. We appreciate you taking the time to share your experience and look forward to serving you again!

Sandy Sansing Chevrolet of Foley responded

Mr. Lopez, your appointment was scheduled online for 9:30 AM this past Friday, with notes indicating the vehicle would be dropped off. The request included four separate services. Upon arrival, you let us know that you preferred to wait while the work was completed. Due to the volume of vehicles already in progress, we were unfortunately unable to accommodate all requested services within the same day. We apologize for any inconvenience this caused and hope to better align expectations in the future to ensure we can service your vehicle as efficiently as possible.

Sandy Sansing Chevrolet of Foley responded

Thank you so much for your loyalty and for sharing these kind words! We’re honored that you’ve chosen Sandy Sansing for six vehicles, and it’s wonderful to hear that Al has consistently provided you with such a great experience. We truly appreciate your continued trust and support—customers like you are the heart of what we do. Welcome to the “customer for life” club!

Sandy Sansing Chevrolet of Foley responded

Thank you for sharing your experience! We’re glad to hear the process was easy and hassle-free. It’s great to know our sales team listened to your needs and that financing was able to make the deal work for you. We appreciate your business and hope you’re enjoying your new vehicle!

Sandy Sansing Chevrolet of Foley responded

Thank you for sharing your positive experience! We’re thrilled to hear your car buying process was seamless and efficient. Kenny will be happy to know he made such a great impression. Enjoy your new vehicle!

Sandy Sansing Chevrolet of Foley responded

Thank you for the wonderful feedback! We’re thrilled to hear you had a great experience and that Don, Greg, and Jennifer provided exceptional customer service. It was a pleasure serving you, and we look forward to welcoming you back again soon!