Sandy Sansing Chevrolet of Foley

I felt that 300 dollars for a fuel filter change was excessive. I have had this service done at a ford dealer for far less. I will not return again. excessive. I have had this service done at a ford dealer for far less. I will not return again. More

They got us in right away while we were on vacation and replaced 2 batteries in our truck under warranty. Saved our vacation replaced 2 batteries in our truck under warranty. Saved our vacation More

I have to give credit where it’s due: Greg Norris, our service manager, was responsive and helpful getting our out-of-town repair scheduled on short notice. That part was handled very well while we were i service manager, was responsive and helpful getting our out-of-town repair scheduled on short notice. That part was handled very well while we were in town. However, the repair itself was not. Sandy Sansing Chevrolet diagnosed our 2017 GMC Yukon Denali’s power steering problem as needing a new wiring harness. After a $200 diagnosis fee and over $800 in parts and labor, we were told it was fixed. It immediately failed again within an hour. Granted, the truck has higher mileage, but with all their GM scanners and being part of the GM family, this should not have been an issue. We’ve now contacted them multiple times (phone calls + repeated emails through the dealership website) since April 9th with zero response whatsoever. We are requesting, at minimum, a partial refund: full return of the $200 diagnostic fee plus a significant credit/refund on the wiring harness (at their cost, since the part is still installed in my vehicle) and labor, as the repair did not resolve the issue. But we can’t even get a return call. When a dealership charges for a repair that doesn’t fix the problem — especially a safety-related system like power steering — and then completely ghosts the customer, it leaves a very bad impression. Hoping management will address this soon. More

Overall, four stars. Service is excellent once the vehicle is in the door. Getting the vehicle in the door can be challenging, which is why I take care of generic serv Service is excellent once the vehicle is in the door. Getting the vehicle in the door can be challenging, which is why I take care of generic service like oil changes elsewhere. To set up this particular appointment, service had me first call parts for some items while service called for others, had to wait for service (who was waiting for parts) to call me to set a date, etc. It is was disjointed and I had no idea when I would be able to get my service. Like I said, overall a good outcome, but it is an opportunity for improvement. Mark B. was excellent as well, detail oriented and highly communicative. More

Took our vehicle in for a 15,000 mile oil change and tire rotation.. They did the work requested. The dealership provided Uber, transportation home and back to pick up the car. That was appreciated. rotation.. They did the work requested. The dealership provided Uber, transportation home and back to pick up the car. That was appreciated. More

This is now the fourth time I’ve brought my vehicle in for service, and once again, my tires were not rotated. This time, I was told it’s because the tires are “outdated.” That makes absolutely no sense t for service, and once again, my tires were not rotated. This time, I was told it’s because the tires are “outdated.” That makes absolutely no sense to me—if the tires were already considered outdated, then why was I sold the car this way and a maintenance plan that’s supposed to cover services like tire rotation? On top of that, there were multiple times I couldn’t even schedule maintenance because they were fully booked, which forced me to pay out of pocket for oil changes. So not only am I paying for a maintenance plan, but I’m also paying extra elsewhere just to keep my vehicle serviced. What really pushed my frustration over the edge was the attitude I encountered. The representative assisting me had to go speak with another worker about the issue, and that employee was extremely rude. He brushed it off as “policy,” said he didn’t know why no one had told me sooner about the tires being outdated, and then dismissed the situation by saying, “Well, you bought a used car.” That response was unprofessional and completely unacceptable. When we asked to speak with a manager, he simply walked away. At this point, I am beyond disappointed. This experience has shown me how poorly their maintenance plans are handled and how little respect some employees have for customers. I will not be referring anyone there, and I sincerely hope I never have to deal with them again. This entire situation has been frustrating, misleading, and handled with a complete lack of accountability. More

Upon arrival for my service appointment, I had a few questions and all were answered to my satisfaction. questions and all were answered to my satisfaction. More

Service Department issues with communication on a service charge for a transmission problem that is under warranty. Had to go to another Dealership to get it fixed under warranty. Still no response from the charge for a transmission problem that is under warranty. Had to go to another Dealership to get it fixed under warranty. Still no response from the service department for a refund for the diagnostic fee. More

I needed an oil change before heading home to Iowa. Scheduling was easy, they did quality work, have a comfortable waiting area, and friendly staff. The appointment took a little longer than expected b Scheduling was easy, they did quality work, have a comfortable waiting area, and friendly staff. The appointment took a little longer than expected but they treated me right for the inconvenience. Ill have no problem going back to them next year. More

Great Service! The team did a great job! They got me in an out in an hour! The team did a great job! They got me in an out in an hour! More