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Sandy Sansing Chrysler Dodge Jeep Ram of Foley
Foley, AL
89 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 89 reviews
January 18, 2024
Very dissatisfied with the customer service, communication and quality of worksmanship by the paint crew at Sandy Sansing Jeep in Foley, AL. Bought a brand new Jeep Grand Cherokee L and upon de communication and quality of worksmanship by the paint crew at Sandy Sansing Jeep in Foley, AL. Bought a brand new Jeep Grand Cherokee L and upon delivery noted to the sales team and Manager paint issues on the door edge of the driver door. After assurances that this would be properly repaired, we took delivery and left. Paint personnel only come on Thursdays, no appointments, went to the dealership on the specified Thursday only to find out that the painter did not come in. Went on the next Thursday that I was available and left the vehicle. Received call that the jeep was ready. Upon inspection of the repair, it looked like a child had attempted to color the area that needed repair. Not acceptable. The dealership wanted me to have this redone at the Pensacola dealership where they have a better paint shop. I said that based on the quality of work performed, I would not trust them to repair/repaint this properly. I was afraid that I would end up with a door that wouldn’t match the others based on the previous work performed. I offered a different option to put a option on the vehicle that I would like. No response after multiple attempts. I would at least have hoped for a phone call, this is a $65k vehicle. After sales service is unacceptable. More
by Jeff K
Employees Worked With
New car sales manager
March 25, 2022
Came in for tire rotation to the quick lube department. Anticipated a longer wait, which was only about 30 minutes. Of course the rotation was very quick. Great service,very courteous staff. I have always Anticipated a longer wait, which was only about 30 minutes. Of course the rotation was very quick. Great service,very courteous staff. I have always had excellent service with Gulf Chrysler. More
by Jandenham
Employees Worked With
Did not have staff names
March 24, 2022
Great Place to buy cars! Got my first one there last year used then just got a brand new one this month. Always helpful! Jamie is awesome I went to him both times. Got my first one there last year used then just got a brand new one this month. Always helpful! Jamie is awesome I went to him both times. More
by Cjaustin125
Employees Worked With
Jamie Wilson
March 23, 2022
Friendly, professional, work was excellent finding off and on problem. That and concern for my getting home and pickup after work was completed. and on problem. That and concern for my getting home and pickup after work was completed. More
by tommccormack16
Employees Worked With
Robbie, service dept.
March 23, 2022
The service I received was better than I expected, I arrived with no appointment and the staff was courteous , professional and completed the task in a timely manner arrived with no appointment and the staff was courteous , professional and completed the task in a timely manner More
by Drd
Employees Worked With
Ron
October 16, 2021
Without a doubt the worst service I have EVER experienced. I am a owner of 3 Jeeps...a 1980 CJ 5, 2008 Wrangler and a 2021 Jeep Gladiator. I brought my Gladiator in to have it looked at specif experienced. I am a owner of 3 Jeeps...a 1980 CJ 5, 2008 Wrangler and a 2021 Jeep Gladiator. I brought my Gladiator in to have it looked at specifcally based on a thumping noise that was coming from the rear end or drive train. George, I believe his title is Service Manager, was extremely rude, condescending and arrogant. Stay away from this place. I wish I could give zero stars, but not an option. More
by it.jedi07
Employees Worked With
Service Manager George.
