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Sandy Sansing Chrysler Dodge Jeep Ram of Foley

Foley, AL

Overview
Reviews
4.5
452 Reviews
Call Dealership (855) 874-6592

3781 S McKenzie St

Foley, AL

36535

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Showing 452 reviews

June 12, 2026

Sandy Sansing CDJR service department treated me fantastic on my recent vehicle breakdown. My truck broke secondary belt running water pump and alternator and I was on vacation. Had it towed to them More

by Fvanderveer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie
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Jun 12, 2026 -

Sandy Sansing Chrysler Dodge Jeep Ram of Foley responded

Thank you for your feedback! We’re glad to hear our CDJR service team took great care of you during your breakdown while you were on vacation and was able to get your truck repaired quickly. It’s great to know the communication throughout the process helped keep you informed. We truly appreciate your business and are happy we could get you back on the road.

June 12, 2026

Part toook to long to get in and you stilled charged 25% restocking fee. You’re a joke of a company. Would never do business with yall again and will spread the word More

by daviddarrough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Jun 12, 2026 -

Sandy Sansing Chrysler Dodge Jeep Ram of Foley responded

Thank you for your feedback. We’re sorry to hear about your frustration with the delay in receiving the part and the restocking fee. We wish you all the best.

June 06, 2026

Our Service coordinator, Matt, was outstanding. Great communications! Would’ve give a 5 star but still bad taste from previous several appointments where there was no communication and never fixed More

by Jimswitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Jun 12, 2026 -

Sandy Sansing Chrysler Dodge Jeep Ram of Foley responded

Thank you for your feedback. We’re glad to hear Matt provided outstanding communication and took great care of you during this visit. That said, we’re sorry to hear about your past experiences and understand how that would impact your overall impression. Consistent communication and properly resolving concerns are important, and we appreciate you bringing this to our attention so we can continue to improve. We value your business and hope to provide you with a fully 5-star experience going forward.

June 06, 2026

Service writer very easy deal with. Great experience. Communication was easy.and went well. Thanks More

by jneal25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rainwater.
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Jun 12, 2026 -

Sandy Sansing Chrysler Dodge Jeep Ram of Foley responded

Thank you for your feedback! We’re glad to hear our service writer was easy to work with and that communication went smoothly throughout your visit. We appreciate your business and look forward to serving you again.

June 04, 2026

I just got my 2nd oil change. When I arrived, I was able to pull right in and was done within 20 minutes. Very professional and courteous with their customers. More

by Garybrumbelow54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jun 12, 2026 -

Sandy Sansing Chrysler Dodge Jeep Ram of Foley responded

Thank you for your feedback! We’re glad to hear your visit was quick, professional, and courteous, and that you were in and out in about 20 minutes. We appreciate your continued business and look forward to serving you again.

June 04, 2026

Earnest always takes care of me and my Ram at the dealership's Express oil change in Foley. He and his technicians are always professional and friendly. More

by enordbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earnest
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Jun 12, 2026 -

Sandy Sansing Chrysler Dodge Jeep Ram of Foley responded

Thank you for your feedback! We’re glad to hear Earnest and the Express Lane team in Foley continue to take great care of you and your Ram. We appreciate your kind words and your business, and we look forward to serving you again.

June 03, 2026

I thought the visit was free for a first oil change on a new car and i was charged 100.00. It was my first oil change on my car since purchasing it and to our understanding we could use your facility instea More

by Marciej670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Im not sure he never gave me his name
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Jun 12, 2026 -

Sandy Sansing Chrysler Dodge Jeep Ram of Foley responded

Thank you for your feedback. We’re sorry for the confusion regarding your first oil change. Complimentary maintenance coverage can vary depending on the vehicle and program included with the purchase, and we understand how frustrating it is when expectations don’t match the final charge. We appreciate you bringing this to our attention and will review your visit to ensure everything was properly applied. Thank you for your business, and we’re here if you’d like us to look into it further.

Jun 13, 2026 -

Marciej670 responded

Thank you for responding and yrs i would expect nothing more less than for you to inspect what i have reported , not only that but other customers have expressed their opinions as well of not being treated correctly and being charged for services rendered that they should not not have had to pay for at the time and I believe when you are finished you will find i am entitled to a full refund

June 03, 2026

Quick and convenient service, I stopped in to make an appointment and they got me right in and fixed the issue within an hour while we waited. More

by eyelet_grand9l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Jun 12, 2026 -

Sandy Sansing Chrysler Dodge Jeep Ram of Foley responded

Thank you for your feedback! We’re glad to hear you were able to get in quickly and that the issue was resolved within an hour while you waited. We appreciate your business and look forward to serving you again.

May 31, 2026

Oil change and tires rotated. Checked to see if transmission was shifting hard. Didn’t find anything wrong, More

by ?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forget
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Jun 12, 2026 -

Sandy Sansing Chrysler Dodge Jeep Ram of Foley responded

Thank you for your feedback! We’re glad to hear your oil change and tire rotation were completed, and that our team checked your transmission concerns and didn’t find any issues. We appreciate your business and look forward to serving you again.

May 31, 2026

The Express Lane staff is nice but the each service bay is a mess. There are filthy rags, old oil filters, and tools scattered about the area. It makes me wonder about their attention to detail and quality More

by A_NBlackmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know.
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Jun 12, 2026 -

Sandy Sansing Chrysler Dodge Jeep Ram of Foley responded

Thank you for your feedback. We’re glad to hear our Express Lane staff was friendly and that your requested services were completed, along with the additional inspections and recommendations. We also appreciate you bringing your concerns regarding cleanliness, attention to detail, and tire pressure to our attention. This is not the standard we aim to maintain, and your comments will be shared with our service management team for review and improvement. We value your business and the opportunity to service your vehicle.

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