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Sandy Sansing Mazda

Pensacola, FL

4.5
749 Reviews

6105 Pensacola Blvd

Pensacola, FL

32505

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Showing 749 reviews

January 29, 2024

Paul Turner was our salesman and he was awesome! ! We got a great deal and was in and out in no time!! Best experience ever! Charla (Finance) was great too. She explained everything very well and wa More

by leslieskraft
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charla , Paul Turner
Jan 29, 2024 -

Sandy Sansing Mazda responded

Hi! Thank you for taking the time to write your review! We are so happy to hear that Paul and Charla made your experience a positive one! We appreciate your business and hope to assist you again in the future! Have a great day!

January 21, 2024

Bait and switch, that is how explain what this dealer does. I found 2024 Mazda 3 advertised on their website. I went to the dealership, told the salesman about the car I saw and he found they had the a More

by stephen
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Demarus Horne
Jan 24, 2024 -

Sandy Sansing Mazda responded

Hello Mr. Reyes, you inquired about purchasing a 2024 Mazda3. At the time of this inquiry, we found there was an error in vehicle pricing on all websites where it was listed for sale. The dealership promptly contacted support to have the pricing corrected. We regret this error occurred and are disappointed you feel this way about our dealership. We apologize this error occurred and appreciate you for shopping with Sandy Sansing.

Jan 24, 2024 -

stephen responded

This is the second time I have been baited into a Sandy Sansing Dealership with what turned out to be an "advertising error." This was price was published on several websites, had been on those sites for at least a week, seemed like a reasonable price and the "error" remained for at least three days after I tried to purchase they vehicle. Your sales staff then tried to get me to buy the car at a higher price, or choose a different car. I have documented both incidents. At this point it appears to be a recurring sales method by your organization.

January 05, 2024

Always ready, you can be early, they are fast, courteous and friendly. They keep you informed with detailed videos, realist price estimates, texting, online tools, flexible schedules and comfortable waiting More

by Shilos1mom
Recommend Dealer
Yes
Employees Worked With
Service desk and technicians, don’t know the name as I am away from my receipt
Jan 05, 2024 -

Shilos1mom responded

The best experience you can imagine.

December 28, 2023

I am with all of the 100s of reviews that say STAY AWAY! !!!!!!!!!!!!!!!!!!!!!! If I could give them a 0, i would! I am still trying to get a tag for a purchases from October! Our "e- signatures" & title pap More

by Baggett2017
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
All Sales Managers were involved, Jackie Grey & Kelly ?, Tracey in Service
Dec 28, 2023 -

Sandy Sansing Mazda responded

This review is part of a negative campaign, and the dealership will not respond as such. We have received your formal complaint and will respond through the agency in which it was received.

December 16, 2023

Jim and all the service team are always courteous and friendly. The services are done right and I feel confident that my car is road ready., More

by B. Harper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Krossman
Dec 18, 2023 -

Sandy Sansing Mazda responded

Thank you for highlighting some of our staff who helped make this such a great experience! We hope that we can assist you again in the future!

October 06, 2023

They were Pleasant and Professinal but forgot to give me the key remote. Still waiting. More

by 2054greg
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kaleb Vincek
Oct 11, 2023 -

Sandy Sansing Mazda responded

Hello, thank you so much for your 3 star rating! Please reach out to our Customer Service Department if you need any assistance with receiving this remote.

September 25, 2023

Worked with Jim Krossman. Extremely pleased. Courteous and professional. Took me into shop, showed me damaged area, explained what needed to be done and why. Quoted very reas More

by jfhagency
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Krossman, service department
Sep 28, 2023 -

Sandy Sansing Mazda responded

The dealership strives for 100% satisfaction, and it is great to see you had such a positive experience with our staff! We hope that we can assist you again in the future.

September 09, 2023

DeMarcus was awesome in helping me purchase my first car! Let me drive multiple cars and did not pressure me into a purchase. More

by shelbyatudor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Demarus Horne
August 19, 2023

this is about the service department. I had an issue with my newer car (3 weeks old bought elsewhere) not starting and doing other weird things after it was jump started. The people in th More

by msmaggieboyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
Aug 21, 2023 -

Sandy Sansing Mazda responded

Thank you for the review! We always want to hear back from our clients and we are glad you had such a positive experience with us. We hope to be of service to you in the future!

July 27, 2023

The dealership itself was very clean and everyone was extremely friendly just walking around. Jewel was absolutely phenomenal when it came to getting me into a vehicle. Extremely patient and truly went a More

by codyhorn14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jewel Balabagno
Aug 01, 2023 -

Sandy Sansing Mazda responded

We are happy you found our staff to be so supportive during your experience here. Your satisfaction is our top priority. We are happy to pass along your comments to the team and hope to be of service to you in the future.