Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Sanford INFINITI - Service Center

Sanford, FL

not yet
rated
51 Reviews
Call Service Center (407) 995-6249

51 Reviews of Sanford INFINITI - Service Center

Sort by
September 20, 2025

Every visit to this dealership is nothing short of outstanding! They (Bob and his team!) always provide the best experience from start to finish. The team is professional, knowledgeable, and genuinely More

by emma19120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Atcis
Report | Print
September 20, 2025

The service I received today was excellent. There is a reason I drive out of town (30+ mi) to this dealership…Today, Bob Garcia became one of them personifying service excellence. Thanks, Bob. More

by dejuan.kennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Class, Craig Actis
Report | Print
September 16, 2025

Our visit to the Sanford Infiniti dealership was absolutely fantastic. Although I walked in unhappy about an issue with my 2017 qx50, I drove away happy as a little girl in my 2025 brand new qx50 L More

by marieisgar
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Brevard
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIke Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Class
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Eddy
Report | Print
July 10, 2023

Booking and drop-off was easy. .. after that it went downhill. Came in for my normal oil change and tire rotation on my QX-80 @ 10:30am. I checked the app every 20 minutes for a sta More

by RockBowen
Recommend Dealer
No
Employees Worked With
Luis
Report | Print
Jul 20, 2023 -

Sanford INFINITI responded

Good morning RockBowen, I want to start off firstly by apologizing for the experience you had with us. While we did have IT issues on this day, it was by no means the reason behind the improper follow up. I have counseled the relevant parties on the error of their ways and I believe this experience will be a great reminder for what we never want to have happen again. Excellence is established by implementing the proper steps based on feedback, both positive and negative. We have also counseled the technician who misstated the need for an air filter replacement. Photographs/videos are supposed to accompany the recommended items on the MPI and it was not done so in this case. The technician in question is a new hire for us and he will be given the necessary training to avoid this going forward. If you ever need anything in the future, I am here to assist in any way I can. Please consider me an asset for you to use for your automotive needs and I will be happy to be of assistance. Best Regards, Christopher Wilson General Manager - Sanford Infiniti

June 24, 2023

Excellent customer service and Mr. Garcia is always professional and helpful. Great work and on time. More

by mc
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Garcia/Bob
Report | Print
Jul 29, 2023 -

Sanford INFINITI responded

Mc, thank you! We take our reviews seriously and are delighted to hear about your visit. At Sanford INFINITI we are always striving to do better than your last visit.

April 01, 2023

Always warmly greeted by the staff, top notch customer service. The reason I will continue my service with them. More

by Sol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It’s always the same guy, but I can’t remember his name….sorry mate.
Report | Print
Apr 04, 2023 -

Sanford INFINITI responded

Hi Sol, we're glad to hear our staff took such great care of you! Here at Sanford INFINITI we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

December 02, 2022

The service department is consistently kind, fair, and no pressure. Luis is a great customer service employee. More

by Lisamarierx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Dec 05, 2022 -

Sanford INFINITI responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sanford INFINITI. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

October 11, 2022

Great experience in service department, everyone was friendly helpful and worked me in when I concerns about my vehicle. More

by klking942
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Oct 14, 2022 -

Sanford INFINITI responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Sanford INFINITI and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 24, 2022

Exceptional efficient service, competent and polite staff, fair pricing, very attractive, clean, customer-focused dealership. More

by secondfrontier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Garcia
Report | Print
Sep 27, 2022 -

Sanford INFINITI responded

Hi, thank you so much for your kind words about your experience here at Sanford INFINITI. We try every day to satisfy our customers and it’s always nice to know when we succeed. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 24, 2022

Professional, courteous, knowledgeable, friendly, thorough, high class just like their vehicles that they sell. Thanks More

by Jhanzak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know their names
Report | Print
Aug 27, 2022 -

Sanford INFINITI responded

Hi, thank you so much for your feedback about Sanford INFINITI! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We hope you have a great day!

1
2
...
6