Sansone Chrysler Jeep Dodge Ram

In 2014, We traveled out of state, to buy our brand new Jeep Cherokee Latitude, at Sansone Jeep. Mainly for my wife, who only drives locally, we averaged just over 6,600 miles a year! Today, at 5 years old Jeep Cherokee Latitude, at Sansone Jeep. Mainly for my wife, who only drives locally, we averaged just over 6,600 miles a year! Today, at 5 years old, it has just shy, of 33,200! It’s had a history of transmission problems! On 1/16/2016 with only 13,406 miles it was in for a new warranty covered transmission! On 4/4/2018, it was in again under warranty for transmission failure codes, core return, and transmission module, with only 24,550 miles! On 1/18/2019, it was in again for a transmission failure warning, with only 28,311 miles on it! Unable to disengage drive or reverse! On 4/22/2019 we smelled something burning, check engine light came on! With 29,659 miles, the oil cooler was leaking! It was replaced! So on 12/20/2019, with 32,939, miles on it, we had it’,, “Towed”, mind all of the 6 visits, mentioned here, I had to pay Towing, and a $42.00 bridge toll! So anyway the day before 12/19/2019, my wife had the attendant fill up the tank at our local service station, she was headed home, we live less than a mile away, around the corner she experienced all the transmission failure symptoms that we have come to know so well! Transmission slipping, shaking and stalling! In addition there was digital text on the odometer screen saying: service transmission’,, which she took a picture of’,, showing the exact mileage when it died: 32,939! So when they called me and told me all the damage to my car’,, “Which, by the way was not, covered by my “MOPAR EXTENDED SERVICE WARRANTY CONTRACT”, I was floored! They hit hit me with an $800.00 PLUS Service Bill!?!? Every time I was in New Jersey to pick up my vehicle from service or recalls, I would fill up! Gas was cheaper there! The attendants often rounded up to the next highest dollar! There was never a problem! I think they knew they sold me a Lemon’,, and cut their losses! IF THEY ATTRIBUTE ALL THAT FLOODING DAMAGE TO OVER FILLING THE GAS TANK’,, I WONDER IF SALESMEN ARE WARNING PERSPECTIVE BUYERS NOT FILL UP THEIR GAS TANKS? I WONDER IF THERE IS A SECTION IN THE OWNERS MANUALS WARNING AGAINST FILLING UP YOUR GAS TANK? I WONDER IF THEY’RE PUTTING A WARNING STICKER INSIDE THE FUEL DOORS WARNING ATTENDANTS NOT OVER FILL? “NO”! “OF COURSE NOT”! “BECAUSE IT’S RIDICULOUS”! EVERY SERVICE STATION OWNER I TELL THIS STORY TO CAN’T BELIEVE IT! I AM DISPUTING THE CHARGES’,, AND REQUESTING A FULL REVIEW OF THIS MATTER! THIS IS OBVIOUSLY AN ENGINEERING, AND OR DESIGN FLAW! SOMETHING FAILED INTERNALLY! IT “SHOULD NOT” BE AT THE EXPENSE OF THE NEW CAR OWNER! THEY DENIED THE FIRST CLAIM OF MY “ MOPAR EXTENDED SERVICE WARRANTY CONTRACT”, I AM REQUESTING A FULL REFUND OF MY OVER $800.00 PLUS, OUT OF POCKET EXPENSE! More

Had the best experience at this dealership!!I I met with my salesman, Danny Velez made my experience flawless! Made me feel right at home. He got me right to my number with no going back and forth. With no my salesman, Danny Velez made my experience flawless! Made me feel right at home. He got me right to my number with no going back and forth. With no questions asked this man was the best salesman i had ever had to deal with just from his manners and just awesome customer service !!! I 100% recommended this man if you are going to by a car from them Danny Velez will make your experience stress free!!! Thank you again!!! More

On Jan 01, 2020 I leased a Chrysler Pacifica at a really great price. This was the first time sales guy worked in my favor rather than looking at the dealer profit. Danny Velez made the first day of 2020 a great price. This was the first time sales guy worked in my favor rather than looking at the dealer profit. Danny Velez made the first day of 2020 a pleasurable car buying experience More

Excellent Customer Service I went yesterday to the dealer with my husband to look for a new car because our lease finish in February , Our perspective was to look for a good I went yesterday to the dealer with my husband to look for a new car because our lease finish in February , Our perspective was to look for a good deal and Danny Velez customer service agent, and the manager Luis Garcia help us a lot to get a nice car in a good price, I,ve been with the company for over 6 years with not complain at all, we leave out of there so happy , I will recommend them with my eyes close. More

I haven’t purchased a car in over 10 years and this was the most pleasurable car buying experience. Danny Velez was the most polite and knowledgeable salesman. He explained to me incentives that I needed t the most pleasurable car buying experience. Danny Velez was the most polite and knowledgeable salesman. He explained to me incentives that I needed to know about purchasing my Jeep Wrangler. I would highly recommend my family and friends to purchase a car there just because of Danny Velez. He is a great asset to the Sansone Corporation. More

I told Danny Velez where i would like my payments to be and he and his staff went above and beyond to accommodate me....me and my wife were very comfortable with the process, and left the dealership super and he and his staff went above and beyond to accommodate me....me and my wife were very comfortable with the process, and left the dealership super happy... More

Danny Velez was our salesmen today and we left the dealership with exactly what we came for. He has a wonderful personality and made the process smoother than expected. We love our new Jeep! Thanks Da dealership with exactly what we came for. He has a wonderful personality and made the process smoother than expected. We love our new Jeep! Thanks Danny! More

Danny Velez is a top notch salesman. He didnt try to sell me something I didnt need or want. Didnt push anything extra on me and put me in a less expensive vehicle with everything I wanted. This is our 2nd j me something I didnt need or want. Didnt push anything extra on me and put me in a less expensive vehicle with everything I wanted. This is our 2nd jeep bought at Sansone with a better experience because of Danny. I appreciate a sales associate that treats you like you're a person & not a paycheck. Sansone is a much better place because of Danny being on that team. More

Danny Velez was very patient, transparent, and polite. My sister is now considering coming to NJ to experience Danny's sale service. Happy New Year! sister is now considering coming to NJ to experience Danny's sale service. Happy New Year! More

My salesman, Danny Velez and the Sansone management team went above and beyond to make it possible for me to drive away with the Durango I had my heart set on! There aren’t enough words to express how happ went above and beyond to make it possible for me to drive away with the Durango I had my heart set on! There aren’t enough words to express how happy I am! If u are looking for an honest and dedicated team to get u a great deal look no further! More