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Sansone Chrysler Jeep Dodge Ram

Avenel, NJ

3.9
338 Reviews

98 Route 1

Avenel, NJ

07001

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338 Reviews of Sansone Chrysler Jeep Dodge Ram

October 22, 2024

I have been using this dealership for service on both of our Dodge Durango's for the past couple of years. They do a good job and me in and with out too long of a wait. Thanks for the good, professional se More

by normanran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buzz and Alex
Oct 23, 2024 -

Sansone Chrysler Jeep Dodge Ram responded

Thanks for the fantastic review, Norman! We're thrilled to hear you're satisfied with our service for your Durangos. Our team is dedicated to providing efficient and professional care, and it's great to know we’re meeting your expectations. We appreciate your support and look forward to seeing you again!

October 22, 2024

Everyone that i came into contact with was very professional and very nice. Everything was explained to me and done in a timely manner. When everything was all finished, the gentleman came to me in More

by damf1106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulo Lopes, Matt Espara
Oct 23, 2024 -

Sansone Chrysler Jeep Dodge Ram responded

Thank you for your kind words! We're thrilled to hear that our team's professionalism and communication made your experience enjoyable. We strive to provide excellent service, and your feedback motivates us to keep it up! Looking forward to serving you again.

October 22, 2024

Everything went according to plan , staff was very knowledgeable & helpful , they called when the were supposed to and I pick up my Jeep More

by Robbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Alonso, Dennis Martine, James Langford, Manny Melendez
Oct 23, 2024 -

Sansone Chrysler Jeep Dodge Ram responded

Thanks for the fantastic feedback, Robbie! We’re thrilled to hear everything went smoothly and that our team met your expectations. Enjoy your Jeep, and we look forward to seeing you again!

September 20, 2024

Perfect service very friendly got the job done very quick I was in and out More

by iangrady56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Espara
Sep 23, 2024 -

Sansone Chrysler Jeep Dodge Ram responded

Ian, thank you for your 5-star review! Your satisfaction is our top priority, and we look forward to serving you again soon!

August 29, 2024

They answer questions to the best of their ability,and are willing to work with the customer too. More

by jzika
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Oliveras
Aug 30, 2024 -

Sansone Chrysler Jeep Dodge Ram responded

Thanks for your feedback! We're glad to hear our team is responsive and collaborative. Your support means a lot to us, and we’re always here to assist you. Looking forward to continuing to improve your experience!

August 28, 2024

Easy scheduling for service. Polite and courteous employees smile and are eager to please the customer's needs and concerns with their cars. More

by Kevin P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Valdez in service and Maria Vogiazithakis in the parts department are outstanding !
Aug 30, 2024 -

Sansone Chrysler Jeep Dodge Ram responded

Thanks for the fantastic review, Kevin! We're thrilled to hear that you enjoyed our easy scheduling and found our team friendly and attentive. Your satisfaction is our priority, and we look forward to serving you again soon!

August 19, 2024

Danny was very unprofessional and rude. The staff seems uninformed. I was offered a Lyft to work and was told when my vehicle is ready they will send a Lyft back. My vehicle was done and I More

by Meecedes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The gentle stated his name was Danny. I’m not sure if that was a fake name.
Aug 23, 2024 -

Sansone Chrysler Jeep Dodge Ram responded

Hi, Thank you for bringing this to our attention. We sincerely apologize that the communication around your transportation options was unclear, and that you felt our staff did not provide the level of professionalism and service you deserve. Please know that this is not the experience we aim to provide, and we regret the inconvenience it caused. We'd like the opportunity to speak with you directly, so we can better understand what happened and find a way to make this right. Please reach out to our Customer Care Manager, Taylor Pinter, at tpinter@sansoneauto.com when convenient. We value your feedback and hope to regain your trust in our dealership.

August 19, 2024

Great working with Mr Delise He got me into a great car at a great price More

by Mrdelin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Delise
Aug 20, 2024 -

Sansone Chrysler Jeep Dodge Ram responded

Hi, thank you for the kind words! We're happy that you had a great experience working with our team and that you're satisfied with your new car. If you have any questions or need assistance in the future, feel free to reach out. Happy driving!

August 17, 2024

Once serviced Still have Original alerts problem plus more alerts. Slight roaring noise. Drives different. More

by lilliehunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Munir Denard
Aug 23, 2024 -

Sansone Chrysler Jeep Dodge Ram responded

Lillie, Thank you for sharing your feedback. We're truly sorry to hear that your recent service visit did not resolve the issues with your vehicle and may have even introduced new ones. This is certainly not the experience we want for our customers. Your safety and satisfaction are our top priorities, and we regret that we have not met your expectations. We would like to invite you to bring your vehicle back in so we can thoroughly inspect it and address the ongoing concerns, including the new alerts and the changes in how your car is driving. Please contact our Customer Care Manager, Taylor Pinter, directly at tpinter@sansoneauto.com, so we can ensure that your vehicle receives the attention it needs to resolve these issues. Thanks for giving us the opportunity to make this right. We appreciate your patience and look forward to restoring your confidence in our service.

August 14, 2024

Do not take your car to this location, management and his staff will not treat you like a valued customer. Every time I visit this place it makes me wish I never purchased 2 Brand new Jeeps from this locatio More

by Russell_kinard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcel
Aug 27, 2024 -

Sansone Chrysler Jeep Dodge Ram responded

Russell, Thank you for bringing this matter to our attention. We apologize for the disappointing experience you’ve had with our service department. Your feedback is crucial to us, and we’d like to address your concerns promptly. Please reach out to Taylor Pinter, our Customer Care Manager, at tpinter@sansoneauto.com. She will personally assist you in resolving the situation. We appreciate your patience and hope to regain your trust.

Sep 23, 2024 -

Russell_kinard responded

This dealer did nothing to resolve my issue. They send a robotic message on how they care sne reach out to them only to be blown off by the representative ROBOT. there has to be someone we can speak to in reference to our concerns. The people that work here give 0 FUX about u or ya car… once you buy it your on ya own

Sep 23, 2024 -

Russell_kinard responded

Yall need to fire the service team and get a new one and stop putting up these fake 5star reviews.

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