After heavily researching and meeting with over 12 dealerships, this was by far the best experience.
1) We were greeted immediately by Karen Blair, who was so gracious and not at all pushy. There was never a time when I felt pressure from her to buy. I had my 2 yo with me who was also difficult during the researching process and Karen was wonderful with him. She even had munchkins for him which was delightful. I can't tell you how many times I have been turned off by sales reps and she was an absolute pleasure to work with. She is soft-spoken, incredibly patient and made sure that I felt comfortable making a large investment (2017 Nissan Pathfinder). I had plenty of time and opportunity to evaluate models and she understood my requirements without trying to send me in a different direction to make a bigger sale.
2) After figuring out which car to buy, I spent a good chunk of time working with John Mollicone whoade sure that I understood everything detail of the transaction which is huge. I always hear nightmare stories about hidden fees and John was all about transparency. He went through every line item and gave me an incredible deal that was way better than freehold and red bank. I had a lot of questions and he was very understanding and made a lot of effort to break it down.
3) Terry, the warranty and final signature guy, was hilarious and kind. Sometimes its hard to fork over all that money but he made it seamless.
4) the entire team stayed well past closing and made sure that we didn't feel like we were impinging. I have to say, I am so impressed by this team and would come back to the same 3 folks without hesitation.