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Sansone Kia
Avenel, NJ
127 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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127 Reviews of Sansone Kia
August 14, 2025
Their service center is beyond disappointing, this is not my first car from Sansone our family has purchased other cars from here but the service at Sanson Kia is the worst. There is no empathy. See it for y my first car from Sansone our family has purchased other cars from here but the service at Sanson Kia is the worst. There is no empathy. See it for yourself in the pics attached. I have been going back to this place for multiple issues and almost always each issue requires me to go back for the same reason for months, despite themselves stating that their best certified technicians/master technicians review the issues. They have almost never given us a rental without making us wait for days saying that the warranty will not cover. Or they cannot provide rental until they know what the issue is, so if their certified technicians cannot find out what is the issue how is it the customers fault, it is simply the FAILIURE of this facility. They have changed parts of our car (which now seems to be unwanted) as the issue has not been resolved. Do not expect your issues to be solved at this location. Remote start key fob issue gone back 6 times (turned out to be a battery issue) Thermostat issue- gone back 3 times. I was on my way home in the middle of the night and my engine started overheating and smoking while I was stranded in the middle of the road. Fuel pump issue which btw also caused further issues which they made us pay for. Noise on acceleration- been going back since May 2025 it's August now, and I am done, pissed off, and find the need to simply put it out here for everyone to know. Please do better customer service, your staff told me to give one more opportunity on Saturday 08/09/25 and yet I did not hear back on any updates. This is not the service any customer deserves. I am traumatized is an understatement More
by Preeti
Employees Worked With
AnnaLisa Bautista
March 11, 2025
I could drop off my car without an appointment. The results of the diagnostic blew me away, because I wasn't expecting an engine replacement. Two of my car's parts were damaged during the service The results of the diagnostic blew me away, because I wasn't expecting an engine replacement. Two of my car's parts were damaged during the service in Sansone and my extended warranty refused to pay for. I had to pay for the damaged parts. I also had to pay for two more days for rental car and spent 5 hours inside the service office to process the warranty payment. Very stressfull but so far so good. More
by fbueno775
Employees Worked With
Christopher Severe
February 09, 2025
I had the worst experience ever with the Kia Service Department. Vehicle dropped off on Fri at 9:30 AM for remote start installation costing $599.00, which I was warned would be an all day thing until 5 Department. Vehicle dropped off on Fri at 9:30 AM for remote start installation costing $599.00, which I was warned would be an all day thing until 5:30 PM due to outside vendor hired to do the job. At 11:25 AM I received a call and was informed that they had ran out of remote start devices and that the best they could do was to re-schedule my vehicle for Mon at 10 AM. I was never sent a new appointment reminder or confirmation. I called the service department Sat afternoon and left a voicemail requesting a call back from a supervisor and I am still waiting. Last, but not least they kept the coupon I intended to use, which would have saved me $75. This just shows no communication between Service Dept. and outside Vendor. My honest and real rating for this Service Center is ZERO stars, unfortunately I had to give them 1. More
by myrteline
Employees Worked With
n/a
February 07, 2025
Work appears to be successful. Treated professionally. Waiting area comfortable. Job complex and time consuming but covered by warranty. Took longer than expected but problem r Treated professionally. Waiting area comfortable. Job complex and time consuming but covered by warranty. Took longer than expected but problem resolved and I was aware that job would take time but not quite what it actually took. More
by SICustomer
Employees Worked With
Nicolo, service manager, AnnaLisa Bautista
November 01, 2024
I had a great experience with the service department. Nico was professional, communicated the status of my car, ensured the service was fully completed, and offered shuttles to and from drop offs and pi Nico was professional, communicated the status of my car, ensured the service was fully completed, and offered shuttles to and from drop offs and pick ups. Would recommend 10/10 More
by jfasulo90
Employees Worked With
Nico Todaro
September 18, 2024
i make the appointment and drop the car wait for 1 hour , he say he need to order the new part and he will call me . is been week and no call he say he need to order the new part and he will call me . is been week and no call More
by J.E.LINE311
Employees Worked With
AnnaLisa Bautista
