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Sansone Rt 1 Dodge Genesis Hyundai Jeep Kia Mazda Nissan RAM Toyota

Avenel, NJ

3.7
132 Reviews
The Sansone Automall is a true New Jersey success story... having served customers in the NY metropolitan area with distinction for the past 50 years. To remain the leading New Jersey dealer in volume and customer satisfaction for a half century speaks to the dedication and ongoing commitment to quality of our entire staff of professionals, from management to sales to service to credit specialists. In an era of faceless corporate conglomerates, the term family-owned is too often a phrase approved for use in a boardroom meeting as a marketing tool. But Sansone is not just a trusted name... it’s a real family.
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90-100 Route 1 North

Avenel, NJ

07001

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Showing 132 reviews

September 30, 2026

Muy buena experiencia , todo salió súper bien . El vendedor fue muy amable , atento ,me ayudó y explicó todo con mucha presión y paciencia . !Definitivamente quien valla a este dealer debe buscar More

by Angel 08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhosue Jacome
September 30, 2026

Excelente servicio,compre un toyota corolla y quiero destacar especialmente la atención y profesionalismo de Jhosue Jacome Fue muy amable, paciente y estuvo pendiente de todo el proceso, y gracias a él More

by Eventos 1995
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhosue Jacome
January 20, 2026

I had a great experience at this dealership. The staff was friendly, professional, and very patient throughout the process. They took the time to answer all my questions and made everything clea More

by Briannaaviles0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro
January 14, 2026

Ammir was my salesperson at Sansone Toyota and he was wonderful. He was very patient and accommodating as I wanted to test drive several vehicles. He was very knowledgeable about the vehicles as well. Af More

by klg331
Recommend Dealer
Yes
Employees Worked With
AnnaLisa Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2025

I really wish I could give 0 stars for this review. I brought my car in for a recall on an enigne bearing. Upon leaving, 5 minutes after, my check engine light comes on. Tried calling, could not rea More

by grod823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AnnaLisa Bautista
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony (Sales)
August 14, 2025

Their service center is beyond disappointing, this is not my first car from Sansone our family has purchased other cars from here but the service at Sanson Kia is the worst. There is no empathy. See it for y More

by Preeti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AnnaLisa Bautista
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

The best dealer which me for 30 years! !!!!!! Everyone should be checking Samson in Avanel NEW JERSEY!!!! More

by stankozyra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AnnaLisa Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salesman and Service
March 11, 2025

I could drop off my car without an appointment. The results of the diagnostic blew me away, because I wasn't expecting an engine replacement. Two of my car's parts were damaged during the service More

by fbueno775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Severe
Mar 13, 2025 -

Sansone Rt 1 Dodge Genesis Hyundai Jeep Kia Mazda Nissan RAM Toyota responded

Thank you for taking the time to share your feedback with us. We sincerely appreciate your insights, as they help us continue to improve our service. We are sorry to hear about the challenges you experienced during your visit and the stress it caused. It’s disappointing to learn about the damages to your car parts and time spent in our service office as this is not the experience we aim to provide. We take situations like this very seriously and would like to better understand the specifics of what occurred. Please contact our Customer Care Manager (Service), Shaquasia Thompson, at sthompson@sansoneauto.com so we can discuss this further and work toward a resolution. We hope to have the opportunity to address your concerns and regain your trust.

Mar 13, 2025 -

fbueno775 responded

The specifics of the damaged parts was mentioned by Chris at the Service Center when I went to pick up my car, and I don't remember the parts. The only way to find out is on your end at the service invoice. I didn't discuss the damage because I wanted to pick up my car and get out from there after 5 stressfull hours waiting. Now is up to your investigation to take action.

February 09, 2025

I had the worst experience ever with the Kia Service Department. Vehicle dropped off on Fri at 9:30 AM for remote start installation costing $599.00, which I was warned would be an all day thing until 5 More

by myrteline
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
n/a
Feb 12, 2025 -

Sansone Rt 1 Dodge Genesis Hyundai Jeep Kia Mazda Nissan RAM Toyota responded

We are truly sorry to hear about your recent experience with our service department. It is disappointing to learn that we did not meet your expectations, and we apologize for the inconvenience and frustration caused by the issues you encountered. We understand the importance of clear communication and timely service, and we regret that our team failed to provide this during your visit. Your concerns about the remote start installation, lack of appointment reminders, and the mishandling of your coupon are being taken seriously. Please know that we value your feedback and are committed to addressing these issues. At your earliest convenience, we would appreciate the opportunity to discuss this matter further. You can contact our Customer Care Manager (Service), at Sthompson@sansoneauto.com. She will be happy to assist you. We hope to regain your trust.

February 07, 2025

Work appears to be successful. Treated professionally. Waiting area comfortable. Job complex and time consuming but covered by warranty. Took longer than expected but problem r More

by SICustomer
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AnnaLisa Bautista
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicolo, service manager
Feb 10, 2025 -

Sansone Rt 1 Dodge Genesis Hyundai Jeep Kia Mazda Nissan RAM Toyota responded

Thanks for taking the time to share your feedback! We’re glad to hear you felt professionally treated and comfortable during your visit. We appreciate your understanding regarding the time it took to resolve the complex issue. Your satisfaction is our priority, and we’re here to help whenever you need us!

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