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Sansone Kia

Avenel, NJ

3.6
112 Reviews

90-100 Route 1 North

Avenel, NJ

07001

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112 Reviews of Sansone Kia

January 30, 2023

I went there for a recall service , they were efficient. I waited for more than 2.5 hrs. More

by msheela51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the name of the lady at the service desk.
December 11, 2022

All aspects of the transaction were great. Our salesman Tito was fantastic! This is our fourth vehicle from Sansone and we always been happy with them. More

by Aslin439
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tito, AnnaLisa Bautista
November 25, 2022

Way over priced more than I can afford almost a $100 for a oil change Plus they have the xxxxx to change to rotate your tires that you bought from the Any other company that sells tires will rotate them f More

by Dr Moemoose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department , AnnaLisa Bautista
Dec 01, 2022 -

Sansone Kia responded

Thank you for your feedback. We are so sorry you weren't satisfied with your service and that the pricing was not to your liking. Please know that our prices aim to be competitive to the market, and we are never out to deceive anyone. With that said, we'd like to speak directly on this matter and see if we can reach a solution for you. At a time that works best, please email our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com. We appreciate your time.

Dec 03, 2022 -

Dr Moemoose responded

I can’t understand why you’re company send out flyers stating $39 oil change synthetic oil additional cost It might just be me but an additional $60 is out of line At one time all my work was done by the dealer Not anymore I have better things to do with my money than being ripped off Enjoy the holidays

Dec 04, 2022 -

Dr Moemoose responded

Let’s put an end to all this I will be moving out of state in 7 weeks from Will not need anything from your dealership

October 06, 2022

They are the best! !! I have bought a car from a dealership before but Tito at Sansone KIA is an amazing dealer. He was very knowledgeable about the cars and he made me More

by tracey.tobias
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime
September 15, 2022

Wow it Was a great experience I did not have to wait long Jamie took my information and got me started then I spoke with Spencer and next thing I knew the car was getting looked at then I was done I also had More

by Iris Strickland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Rampersad
September 15, 2022

I went to Kia to get my car serviced I was greeted by Jamie then Mr Spencer they had great hospitality they answered all my questions I was very satisfied. I would recommend my friends and family that h More

by Iris Strickland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Rampersad , AnnaLisa Bautista
September 14, 2022

A recall repair appointment for them to tell me they have order the part on a day off for that More

by Babbiemoe
Recommend Dealer
No
Employees Worked With
Guy in service dept, AnnaLisa Bautista
Sep 15, 2022 -

Sansone Kia responded

Thank you for your feedback. We are so sorry about the inconvenience regarding your vehicle's service appointment and would like to know more about what happened during your visit. At a time that works best, please email our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com, so we can speak directly on the matter. We appreciate your time and patience.

August 29, 2022

My vehicle was in for a software update , Attendant stated it should take about an hour to complete. Updated with no issues . Received a txt when it was ready. More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept
August 11, 2022

So far so good. No complaints to date. Owner of 2022 forte model for four months . First oil change was free and the service was excellent. Four months is not enoug More

by Maxine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karina Murillo/ joslyn molina
July 18, 2022

Service dept, especially Jamie. , were very responsive re: progress and timetable. Date promised was nearly exact and truly appreciated the loan car provision. More

by Bob P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie. Asst service mgr
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