Sansone Toyota

Went in not expecting too much and was very surprised with the service and attention i received from Chris Mandella and John Grillo. Chris was the sale rep we worked with and John is the General Manager with the service and attention i received from Chris Mandella and John Grillo. Chris was the sale rep we worked with and John is the General Manager of Sansone Toyota. Chris from the start was not pushy at all he was very paitent as my wife and I discussed our options and test drove a few used vehicles. Chris suggested a lease option that would not only be cheaper as a monthly payment but also help us re-establish our credit. John assisted Chris in everyway possible to help us get into and drive off with our new RAV 4 today! They had an excellent staff and a good atmosphere. My wife is not the easiest person to help make a decision and I myself felt we didn't have many options but after speaking to John and Chris explaining the possibilities I felt alot more confident in my decision and my wife was very happy. They had the vehicle detailed and paperwork ready to go in less then 2 hours. The free coffee and live entertainment was a nice touch in helping pass the time while we waited for our new SUV. All in all they made the experience very enjoyable and not such a hassle. I would recommend these guys to anyone I know and my friends on facebook. John was very friendly and easily accessable. Chris was knowledgeable and kept a smile on his face the whole time. Go see them at Paul Sansone Auto Mall you won't be disaapointed! Ask for Chris Mandella and John Grillo they will make sure you leave satisfied. I know they took care of us. More

From the moment we walked in we were greted by a gentelman in a suit he extended his hand to my wife then me, that made her feel special she HATES CAR shopping. John then asked us have we ever been gentelman in a suit he extended his hand to my wife then me, that made her feel special she HATES CAR shopping. John then asked us have we ever been at the Sansone Auto outlet before? I told John I was just looking he gave us a smile and said thats how it begins. John handed us over to Oscar and told us he was the manager on the floor and would be there should we need him. John kindly walked us over to Oscars desk and asked if we would like cofee or a fresh drink. After an hour we bought a 2011 camry and were waiting to get into the processing dept (paperwork) we then meet a Jeff widom he was so kind then we saw a banner on the window saying this car was for her she cried. Thank you Sansone you have a GREAT TEAM, THEY ARE KEEPERS! More

I purchased an Avalon Limited from this place. I own a medium size business and have never experienced the kind of dishonesty I saw at this dealer! Every time I solved a problem they surprised me with mor medium size business and have never experienced the kind of dishonesty I saw at this dealer! Every time I solved a problem they surprised me with more lies. NEVER BUY FROM THEM! 1. I was coming off a lease and they agreed to order the exact car I wanted since we had time. When my lease was up they said the car was in. I came down and they said to pick a car off the lot. They never ordered it like they promised. Now I was stuck and had to choose a car. About an hour of arguing here. 2. Lie two - I picked a car as close to what I ordered as I could but it did not have a satellite radio. They told me they would put it in and to come back in a few days. I came back and they had glued an after market satellite radio to the dash board. I said the satellite radio goes under the SAT button. They said this was the new way of doing it. After about two hours of arguing they put in the real satellite radio and removed the glue from the new car. 3. Lie three - They sold me a remote start that was pictured in the brochure. The one that put in the car was completely different and barely worked. After about 30 minutes of arguing I just took the car as it was and promised them I would tell as many people as possible. More

Anthony was a wonderful salesman and it was a pleasure to work with him. At no time during the visit did he attempt to pressure me into buying a car, nor did he get irate or pushy when we wanted to leave af work with him. At no time during the visit did he attempt to pressure me into buying a car, nor did he get irate or pushy when we wanted to leave after the first offer. We ended up purchasing a new 2011 Camry with Anthony and we are very satisfied customers. More

My experience yesterday with Sansone Toyota was the most pleasant encounter I have EVER had with a auto dealership. The staff with whom we met were polite, knowledgeable and helpful. We were both very ple pleasant encounter I have EVER had with a auto dealership. The staff with whom we met were polite, knowledgeable and helpful. We were both very pleased with our purchasing experience. Thanks so much! More

The car price was set over the internet and phone. I have done my homework before going to the dealership, so I knew exactly what we need. We were met by Vinny Crispino .From the start Vinny was open and hon done my homework before going to the dealership, so I knew exactly what we need. We were met by Vinny Crispino .From the start Vinny was open and honest about pricing and our options. He really seemed to know what he was taking about and made incredibly low pressure on us throughout the negotiation process . Sales manager John Bellas was very pleasant, professional and patient. They were all trying to accommodate us. We stayed in the dealership for about 2 and half hours and were able to drive our new car home. We were treated wonderfully and everybody was very helpful. This was a very pleasant car buying experience. More

Took car in for a warranty issue. Picked up car and it seemed fixed for about an hour. Had to take it back and then the excuses started. First excuse "We can't fix your seat because it's aftermarket'...um seemed fixed for about an hour. Had to take it back and then the excuses started. First excuse "We can't fix your seat because it's aftermarket'...ummm we bought it like that from the dealer. It's called a limited edition. Second Excuse "It's the leather making the noise"...ummm never knew that leather snap, crackled and popped...maybe Rice Crispies wants to feature our car in their ads. We asked them if they could try changing the seat and they said no...too expensive and it's only an annoyance issue not a safety issue so we're out of luck. Funny how they 'fix' the leather noise for an hour after they adjust the seat...and then the noise comes back. But it's all about saving money not doing what's right. Oh and everytime we take the car in there's a new scratch on it. This went from being a great place to get serviced to an 8 minute oil change joint that doesn't care. Not worth the price. More

Made a visit to the dealership and test drove the car. Price was agreed upon - could not complete the transaction due to time constraints. I returned to the dealership to complete the transaction the next Price was agreed upon - could not complete the transaction due to time constraints. I returned to the dealership to complete the transaction the next day and even sent away my ride to the dealership. I was informed by the sales management team that the calculations done by the sales manager were wrong and that there was an uptick in price. When I announced that I was leaving, the sales managers was rather rude. I do have to say that the sales person (Mohammed Elbery) redeemed himself by giving me a ride back to my workplace. More

DO NOT BUY anything from this place especially from this sales rep, JASON VALDEZ and his manager, ALBERT VALDEZ! We bought a Prius III recently and they tricked us into thinking that we were paying 23k f sales rep, JASON VALDEZ and his manager, ALBERT VALDEZ! We bought a Prius III recently and they tricked us into thinking that we were paying 23k for the price of the vehicle. After we completed the deal and paperwork, we realized that we are paying almost 30k for the car. When we asked Jason to explain, Jason turned around and said the 23k is the total amount financed including our $6500 down payment. This brings the total price of the car to $29500! This is more than the MSRP of the car! It makes no sense at all and he insisted that we were negotiating on the total FINANCE price including the down payment. We didn't EVEN tell him how much we were putting down until after the negotiation! Who in their right mind would negotiate with the total FINANCE price! They are a bunch of liars including the manager, Albert Valdez! In the end, nothing was resolved. We walked out of there feeling scammed! DO NOT BUY ANYTHING FROM THIS DEALER! More