Santa Fe Ford

I recently made a "Good Faith" purchase of a 2011 Ford Fusion from this Ford dealership. At the time of purchase the car had roughly 8700 miles on it. After about 26 days and only 1300 miles my 2011 Ford Fusion from this Ford dealership. At the time of purchase the car had roughly 8700 miles on it. After about 26 days and only 1300 miles my Fiancee noticed a loud noise coming from the front end so we took it into another Ford dealership by the name of Mike Shad Ford off blanding Blvd in Orange Park, Florida. They advised me that the car had been in a Major fron end collision and listed the following repairs that needed to be done: 2 front tires with steel showing through them, Front tie rod, Front Cv Axle, Drivers Front Cv Boot, and there was a bad leak from the pressure release valve for the transmission. In addition the car has been partially repainted and front left quarter panel has been replaced. At the time of sale we did pull our own Car fax report which showed no signs of a wreck and the Dealership did not advise the car had been in a wreck. Mike Shad Ford advised me they would not fix any issues due to the fact the car had been previously wrecked and repaired. I then took the car back to Sante Fe Ford where they precided to advise me at first that there was nothing they could do and was stuck with the vehicle. After that my Fiancee demanded to see the Owner of the dealership. On the way out to Sante Fe Ford we got a flat tire and had to change it. By the time we got to the dealership the owner was there and precided to pull me and my Fiancee in a back locked office. He advised us that with cars under 10,000 miles his Dealership does not inspect or even look at them. He just cleans them up and throws the cars on his lot. If this car would have even went through an oil change or put up on a rack before sale they would have noticed the tires and leaking transimission fluid. The Owner advised me they would not take back the car and would only fix the issues and give us a loaner car for the trouble. We then advised the Owner we had to leave for Texas in a 1.5 weeks. So far 1 week and still no work or car and Texas trip is coming fast. More

I just bought my 4th vehicle from Ron Hinson and recommended all my family to him. All of them have been satisfied so far. I also bring my vehicles in for service. The loaner car program is a sav recommended all my family to him. All of them have been satisfied so far. I also bring my vehicles in for service. The loaner car program is a saver for us. Keep up the good work . More

The used car I bought from them in February of this year was a total mechanical night mare when i drove the car off the dealer ships sales lot. I have seen better used car deals then this on the side of was a total mechanical night mare when i drove the car off the dealer ships sales lot. I have seen better used car deals then this on the side of the road from private buyers and cars in better mechanical shape & condition.. I would not reckimend this car dealer ship to any one at any cost.. And they have lost me as a customer and I would never buy a new or used car from this particular car dealer ship.. Ever quite frank lee agen.. More

A total rip off. Bought a used focus still under factory warranty as well as extended warranty. AC began pouring water into floor board after 6 months. Dealership claimed it was just condensation. Enough co warranty as well as extended warranty. AC began pouring water into floor board after 6 months. Dealership claimed it was just condensation. Enough condensation to completely soak two full bath towel's after running AC for just twenty minutes. Dealership wanted $ 700.00 to repair. Claimed water damage not under their warranty policy. I traded that piece of junk in on a quality product, a Honda civic. Will never again do business with Sante Fe Ford nor ever buy another Ford product. These people are crooks who will not honor their products. More

Bought a 2010 f-150 from dealership. Brought it to the service dept. For leaking sunroof with 21,000 miles on it. They worked on it multiple times without fixing the leak. The service technician said t service dept. For leaking sunroof with 21,000 miles on it. They worked on it multiple times without fixing the leak. The service technician said that the roof was supose to leak. It leaked so bad that it stained the headline. They cleaned the headline several different times. Eventually they brought in a Ford rep. who looked at the truck and recommend replacing the seal. The seal fixed the leak. Now the truck had 38,000 miles on it and since the warranty went out at 36,000 miles, Ford refused to replace the now ruined headliner and so does the dealer. We have been dealing with the leaking problem for almost a year and the truck was under warranty when the leak began. We believe that they should fix the broken and stained headline with no cost to us. It is not our fault that they could not solve the problem the first time the truck was in for service. We will not be buying another truck from them and will tell all our friends to shop somewhere else. More

It will be 15 days tomorrow when I paid for a new escape hybrid that quit 15 miles from the dealer & has been there ever since. First they say it was the battery and now they say it was the trans axle. The hybrid that quit 15 miles from the dealer & has been there ever since. First they say it was the battery and now they say it was the trans axle. The dealer will not get us a replacement from another dealership even though there are some in a 150 mile radius and we were told if it wasn't fixed in a few days they would. Tomorrow we mail in our Lemon law form to Ford & FL Atty. General. Ford Customer NO service has not been helpful either. More

STRONGLY ADVISE AGAINST! i purchased a vehicle online from Santa Fe and it was JUNK! when it arrived, my husband called to complain - middle console broken off and thrown in backseat, glove box door brok from Santa Fe and it was JUNK! when it arrived, my husband called to complain - middle console broken off and thrown in backseat, glove box door broken and on front seat, cracked interior door, completely filthy - and was told that it is one of their "back wall" cars for people with not much money - yet we had paid over book value! None of the dials for heat/AC work. When you call, they transfer you from department to department - no one knows what anyone else is doing. It took a week to "next day air" me the title. We ended up having $1500 worth of extra work done on it just to have it presentable. DO NOT TRUST! GO ELSEWHERE! One of the worst buying experiences of my life. I wish I had read the previous review on here because he is DEAD ON ACCURATE! More

I purchased a new car from Santa Fe Ford (SFF). I have since terminated my relationship with SFF as ownership does not provide their customers with a safe place of business. When it comes to customer e since terminated my relationship with SFF as ownership does not provide their customers with a safe place of business. When it comes to customer exploitation & disowning responsibility for the harm done trusting buyers SFF's general manager, sales manager, lead salesman are the Perfect Storm. I found Santa Fe Ford's lead salesman to be underhanded, malicious, calculating, vicious, untruthful, arrogant, and unreliable. If you must buy a Ford in Alachua County take your business to Gainesville Ford. I wish I had!!!! I've take the effort to write this review because I don't others to fall victim to a predatory dealership. More