Santa Maria Ford Lincoln

We thought the chipped-key to our 2008 F450 had gone bad, so we had it towed into the Santa Maria Ford dealership. They charged $150 for a "diagnostic", and then a reprogram fee of $150 on top of that - even so we had it towed into the Santa Maria Ford dealership. They charged $150 for a "diagnostic", and then a reprogram fee of $150 on top of that - even though we knew what we wanted to have done. They said part of the reason the bill was so high was that the starter was also bad, and they had to take it out to "bench test" it (something any fair mechanic would have checked quickly in place). They said that they could install a new starter for $920... keep in mind, a generic starter from an auto-parts store is less than $150, and an OEM is less than $350 (and installing it takes less than an hour). We told this to them, and they said that "if we do the work today, they'll do it for $750"... what a deal ! When I asked to have the service manager call me about it, they seemed surprised that I was local (plates are out of state)... I infer they thought they had us over a barrel. I remember going online to see what the potential issues might be for the original problem, and the Ford tech who was paid for advice said that at most the key could be reprogrammed, along with a new spare, for less than a billable hour - and the most expensive dealer he heard of was at $120 hour. Well, he obviously hasn't run across Santa Maria Ford yet. We are getting ready to buy another truck (we have five Fords), but it definitely won't be from them, and certainly we'll never voluntarily have any of our trucks serviced there. More

Very shady service dept. I paid to have my key code changed so my old keys would not work. a "friend" had borrowed my pickup and would not return it. Well they made new keys but did NOT change the cod changed so my old keys would not work. a "friend" had borrowed my pickup and would not return it. Well they made new keys but did NOT change the code. So, okay. I paid my "freind" to return old keys. They STILL worked. Dealership admitted error in person but would not admit it 'offiically" nor refund money. Crooked dept. More

My 2005 Ford Escape caught fire while on vacation in Santa Maria Ca. Had it towed to Santa Maria Ford. Service manager stated there was $2000-$4000 in damage. We took less than half value as trade in ba Santa Maria Ca. Had it towed to Santa Maria Ford. Service manager stated there was $2000-$4000 in damage. We took less than half value as trade in based on that estimate, and bought a new vehicle. Sent my insurance company to close the claim, $580.34 is what it cost to repair my 2005 Ford Escape. Repair cost came straight from Santa Maria Ford repair records. It had already been fixed and prepped for resale. Very dishonest, blatant liars! More

i purchased 7 cars in last 5 years from santa maria ford , everytime right before make my purchase, i check every ford dealership in central coast and i end up buying from santa maria ford ,the reason of th , everytime right before make my purchase, i check every ford dealership in central coast and i end up buying from santa maria ford ,the reason of that they have the best price by far from any other dealership in C.C.plus everybody is so friendly , most of their employee been there forever , i feel like i m at home everytime . i totally disagree with other reviwers , if u looking for a car ,thats the place to be thanks to santa maria ford making car purchase so easy More

These people will lie to you - go somewhere else. They use every sales con in the books and take advantage of you every chance they get. The lst reviewer was right - they are slimy. use every sales con in the books and take advantage of you every chance they get. The lst reviewer was right - they are slimy. More

If I could give this place a -10 I would.... Okay, let me start off by saying this is the WORST dealership I have ever been to....They pressure you and harass you to buy a car and you can't even think abo me start off by saying this is the WORST dealership I have ever been to....They pressure you and harass you to buy a car and you can't even think about the RIGHT decision. ... it's filthy dirty , the restrooms are horrible and STINK! Their customer service is HORRIBLE. I have never ever been to a more horrible dealership. They are slimy and don't care about the customers. They had to work on my car and gave me this PIECE of xxxx clunker with NO gas in it and after spending all day supposedly "detailing" it , there was dirt everywhere, had not even been vacuumed and the dash was covered in dust. There cars are filthy and they have NO idea how to treat their customers... hmm I wonder why they are always so dead with NO customers in line.. maybe if they went a LITTLE out of their way for a paying customer they would have more customers. Please save your sanity and money and go elsewhere.. THEY ARE HORRIBLE, They stand out and smoke cigarettes and make promises they can't keep! ooooohh and another thing... NOONE is nice.. everyone looks at you like your a foreign object or an alien... noone smiles or says hello. GO ELSEWHERE!!!! More