Santa Monica BMW

Chris Myers is by far the most thorough and professional service advisor I’ve worked with. He explained everything clearly, followed up promptly, and made sure my BMW was serviced perfectly. His attention t service advisor I’ve worked with. He explained everything clearly, followed up promptly, and made sure my BMW was serviced perfectly. His attention to detail gave me full confidence that nothing was missed. I really appreciate the transparency and care he brought to the process. Santa Monica BMW is lucky to have him! More

Very disappointed in the "multi-point inspection" as beyond measuring the brake pads and checking the tire pressure it seemed to be just someone ticking boxes and not actually checking anything. This w beyond measuring the brake pads and checking the tire pressure it seemed to be just someone ticking boxes and not actually checking anything. This was after I noted that there might be a problem with the front suspension and that Connected Drive was not connecting properly. Neither of these were noted on the paperwork. I didn't expect a full diagnosis on either of these things but there was not even a cursory look at the suspension (was not addressed in the video sent) and I will have to presume no looking for any codes being thrown when the car was connected to the computer. And not that I expected the wipers to be advised on but I'd at least expect the tech to see three year old wiper blades. Further to this it was drilled into me to sent a photo of my license and insurance card in advance for the loaner as they wanted to have that paperwork sorted beforehand. This was new from last I had been there and I had no problem with doing so. Multiple people were copied on the information based on the reply to of the email I received requesting it yet when I arrived what did your staff ask for? My license and insurance card to make a copy of them. A small annoyance as compared to the lackluster inspection but a flawed process not worthy of five star service. More

Always nice and super helpful. Love the inspection videos as they keep me informed and provide a nice record of anything suggested or needed (in addition to the written paperwork). Love the inspection videos as they keep me informed and provide a nice record of anything suggested or needed (in addition to the written paperwork). Whenever possible service is speedy More

It was an easy process from the driving to the financing. The people are super friendly. The people are super friendly. More

Everything was great. Thank you a having such professional people working together .iI like coming to Santa Monica BMW for all the helpful people that work there. Thank you a having such professional people working together .iI like coming to Santa Monica BMW for all the helpful people that work there. More

Like always,the service was great, fast and the x5 was ready on time. Thank you! ready on time. Thank you! More

The car was promised at Noon (4 hours from drop off) and was not completed until 2 pm. Then once I arrived and paid for the service, the cashier did not tell the back to pull up my car, so after waiting was not completed until 2 pm. Then once I arrived and paid for the service, the cashier did not tell the back to pull up my car, so after waiting 10 minutes (it was a "no wash car too") I walked around back and had to bother some folks to find my keys and pull the car around. I have used your service center over the past 4 years and I really like your dealership and the Service managers.. however, this last trip was basically an all day event due to them not being realistic about when they can deliver a car. It was also just an oil change and brake fluid flush; two services that can be easily esitmted. Best, Scott More

Overall good communication and efficient servicing of my car. I only wish I had more time to decide whether or not to proceed with a shaft sensor replacement, as having waited the few extra hours meant my e car. I only wish I had more time to decide whether or not to proceed with a shaft sensor replacement, as having waited the few extra hours meant my engine bay was already reconstructed by end of day, increasing the cost of replacement by ~600$, and dissuading me further from going through with it. More

Santa Monica BMW provided top-notch service and was very accommodating when I had an unexpected problem. I am very appreciative of their knowledgeable technicians and friendly staff. Thank you, Santa Monica accommodating when I had an unexpected problem. I am very appreciative of their knowledgeable technicians and friendly staff. Thank you, Santa Monica BMW! More

I've been doing business at this dealership for 2 years, over the ownership of 5 cars. over the ownership of 5 cars. More