Took the car here for an airbag recall at 8am. Asked them to check the engine overheating when idle and PDC controller.
Manfred Guzman, who is the most disinterested technician in the world, gave me a $5000+ estimate for major oil and coolant leaks and PDC controller change.
They said they could do a coolant flush for $450. I said ok. They returned the car next day morning. No body cares to tell me anything about the service, just flicking you like a fly in a third world country government office.
I took the car and drive to Hollywood. The car overheated more than it ever did in traffic and stalled 7 times in an hour of driving. It never has done that before.
I took it back. They said that the Radiator fan doesn't work a $1900 service. Reminding you that I had gone for a airbag recall and occasional overheat warning (once a month when idle for more than 40 mins).
I asked them for a refund since they did not fix the issue and made it worse!!! Manfred said he actually did the work, so there is no refund. I said the fan was working before i left your service center!!!! It broke because of your faulty service!!!!!! He did not assume nay responsibility. He rather said, replace the fan for $1900, another coolant leak for $1300 and still no guarantee that the issue will be fixed. It could be an engine crack and gasket leak and other garbage jargon that could cost more than the car is worth.
So I asked him, you just keep changing parts and put brand new ones, until the whole car is replaced? That's your repair strategy???
I took it to Checkpoint Automotive, 3 guys with 150 years of German service experience. They fixed all the major issues in $1350 including a brand new BMW radiator fan (which I need not have to replace for $950!!!!!!), oil and coolant leaks. They also told me that BMW did not know what it was doing and they had not done the coolant flush right. They had to redo it.
What a bunch of xxxxxxx!!!!!! Worst experience of a lifetime!!!
Checkpoint also kept my car running on idle for 2 hours even before they called me to come pick it up, making sure that the issue was fixed. I ran the car for the entire day after I picked it up including hours of idling in LA traffic and zero issues.
Go to xxxx BMW Santa Monica. What is total ripoff and a total disconcern for the customer!!! If I had the time and money I'd take you to be grilled by Judge Judy and get my money back!!!
PS: I totally forgot that I had called them 4 times to schedule my Airbag recall and they were trying to dodge me because i have a salvage title. Patching me through to the manager who I left multiple voice messages. Eventually I received a postcard in the mail with their corporate number and they had to pressure these guys to schedule my airbag recall.
To be fair, the only good person in the whole establishment was the lady who booked my Uber rides to and from the service center.