Santa Monica BMW

Tried to fix things that didn't need to be done to run up bill. Tried to charge me for diagnosing what was wrong when I had declined it. I was told the diagnosing would be $275 and was asked to pay $400 for bill. Tried to charge me for diagnosing what was wrong when I had declined it. I was told the diagnosing would be $275 and was asked to pay $400 for that service I was never told what was wrong and was supposed to give $400 for nothing Finally got to leave with only the recall work done and no charge. Went to my regular mechanic Only spent $800 BMW dealer would have been about $3000 More

I definitely have mixed feelings about the dealership. I was assigned to Chris, who quoted me with almost 6k in repairs, I asked if they could check again, it was said that’s what was needed. I refused to I was assigned to Chris, who quoted me with almost 6k in repairs, I asked if they could check again, it was said that’s what was needed. I refused to pay it because I thought it was just too much. When picking up the car, Alex quoted me half of that and it ended up being not even $300. The problem that Chris said it had, was non existent. What had happened if I hadn’t refused? I would’ve spent a fortune on something it didn’t need, Alex doubled check because he’s an incredible person but still, they could have changed a perfectly fine part in my car. So that being said… you guys make your own conclusions. More

Every one at the dealership was amazing. They were very accommodating, I didn’t have an appointment but it didn’t matter. They took me in and serviced my car in one day. WOW. Great team They were very accommodating, I didn’t have an appointment but it didn’t matter. They took me in and serviced my car in one day. WOW. Great team More

Poor communication on what was wrong with the car and the repairs that needed to be done. repairs that needed to be done. More

Service was good, and my estimated time of completion was spot on. It was also very easy to set the appointment through the app. spot on. It was also very easy to set the appointment through the app. More

Fast efficient and very easy. On time no hassle ready when they said it would be On time no hassle ready when they said it would be More

Perfect, Chris is the best! ! He is extremely efficient and takes care of his clients ! He is extremely efficient and takes care of his clients More

Finance dept. was great and I would recommend this group to friends and coworkers for their future car purchases. was great and I would recommend this group to friends and coworkers for their future car purchases. More

Advisors failed to keep me updated on m vehicle status. A courtesy text would have sufficed. My car needed 1 hour of service but it took 2 days. So don’t take appointments if you are overbooked on cars in A courtesy text would have sufficed. My car needed 1 hour of service but it took 2 days. So don’t take appointments if you are overbooked on cars in need of service. I had to call multiple times to get a status. Also, update your operating hours on the internet. They are wrong on multiple sites. More

This is my fourth car from Santa Monica BMW! I've worked with many people over the years in service, leasing and finance and my experience is always fantastic! Previously I've purchased cars fro I've worked with many people over the years in service, leasing and finance and my experience is always fantastic! Previously I've purchased cars from other BMW dealerships but none of them beat this location. I'd like to especially thank Patrik in leasing, Thomas in sales, Kye in sales and Nicole in finance for making the purchase of my new 2026 iX XDrive60 a fun and painless experience! More