Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Santa Monica BMW
Santa Monica, CA
1,875 Reviews
About Santa Monica BMW
New BMW Inventory
Finance Center
Contact Us
Welcome to Your BMW Dealer in Santa Monica
Ready to get behind the wheel of a smooth, sharp, and performance-driven BMW? Then we’re here to help you at Santa Monica BMW. The moment you enter our dealership, our staff puts you and your needs first. We always work our hardest to ensure we find the vehicle of your dreams, answer all questions you have, and ensure you leave our dealership feeling like a member of our family.
At Santa Monica BMW, we’re also here to answer all your financing questions. We’ll even help you find the right ride for the right price. When it’s time for auto repairs and maintenance, our service center stands ready for anything that pops up. Visit us today and test drive any vehicles that stand out to you, and feel how each ride will elevate your cruises, commutes, and adventures.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,878 reviews
March 28, 2025
Because it was going to take longer to have our 2002 Z3 M Coupe serviced, due to only a handful of mechanics experienced with the older model, Alex Macias arranged for a loaner car. The cleanliness & organi Coupe serviced, due to only a handful of mechanics experienced with the older model, Alex Macias arranged for a loaner car. The cleanliness & organized check-in counter, as well as the mechanic bays, instilled confidence that we were in good hands! We couldn't have had a better experience! More
by MJLUDWIG
Verified CustomerEmployees Worked With
Alex Macias
March 27, 2025
They were honest and friendly. I liked that they took good care of me and my car. I liked that they took good care of me and my car. More
by jkann
Employees Worked With
March 27, 2025
Good communication and friendly. Didn't have to wait too long for drop-off or pick-up. Didn't have to wait too long for drop-off or pick-up. More
by BDIVORY
Employees Worked With
March 26, 2025
the dept did the work quickly and I didn't have to wait long that was great long that was great More
by DIANEDICOOPER
Employees Worked With
March 26, 2025
I'm not sure if anyone cares about this, but if BMW's strategy involves hiring aggressive and unfriendly salespeople at their service centers, they really need to reconsider. The person I encountered was strategy involves hiring aggressive and unfriendly salespeople at their service centers, they really need to reconsider. The person I encountered was quite unpleasant, uneducated and showed a lack of respect for both the client and himself. I wouldn't recommend this place to my worst enemies, let alone my friends. I couldn't even get a minute to explain my problem or get answer of why I paid money, so I ended up paying for nothing. I can't call this a service; it feels more like a rip-off. I cannot believe this is a company either. I felt I was dealing with a drug dealer. I'm really sad to share an opinion like this but, maybe it will help another customer in the future. More
by Rjon
Employees Worked With
Shean
March 26, 2025
We brought in the car for 3 recalls and routine maintenance. The work was completed in advance of the projected date. maintenance. The work was completed in advance of the projected date. More
by JWSHER
March 23, 2025
Sad to say for the first time, poor service. Wait time for loaner car excessive, intake person on his phone whole time checking me in , so rude as long time customer, loner car covered with bird Wait time for loaner car excessive, intake person on his phone whole time checking me in , so rude as long time customer, loner car covered with bird poo and dents. More
by SOLDIANE
Employees Worked With
March 22, 2025
The service manager was experienced, efficient and very pleasant. The service was completed as promised. I will return for all my BMW service. pleasant. The service was completed as promised. I will return for all my BMW service. More
by kzimble
Employees Worked With
I don't remember the employee, but it was a woman with 13 years experience.
March 20, 2025
Great service as always by Sal and Pedro. They are always very honest, efficient and do not try to upsell you on service you don’t need. They are always very honest, efficient and do not try to upsell you on service you don’t need. More
by ANDREI.MAGANA
Employees Worked With
Sal and Pedro
