Santa Monica BMW

I went in for an oil change and when I got back in the car a service light was on. I would have preferred for someone to alert me to the light versus me needing to get back out of the car to investigate a car a service light was on. I would have preferred for someone to alert me to the light versus me needing to get back out of the car to investigate and make another appointment. Then, when I did bring the car back in to investigate the light, I didn't receive any updates over the phone or e-mail about my car, and I had to call back in. I usually get better service and was disappointed this time around. More

Had my car ready sooner than expected, the service personnel were professional and friendly. They performed the exact service I was scheduled for, they didn’t try and sell me on anything which is ref personnel were professional and friendly. They performed the exact service I was scheduled for, they didn’t try and sell me on anything which is refreshing, no pressure. More

No, idea of lengh of service while problem was clearly diagnosed by the car computer. They send me several notice to come and get my car after 2 days, but when I get there, car was not ready. They broug diagnosed by the car computer. They send me several notice to come and get my car after 2 days, but when I get there, car was not ready. They brought me a car washed and completely wet and not cleaned More

Good communication and friendly service; very detailed updates via text links link so you know exactly what the problem is. updates via text links link so you know exactly what the problem is. More

Staff was incredibly kind and accommodating. Drop off and pick up was very easy and stress free. Drop off and pick up was very easy and stress free. More

I was told I needed over $5,000 worth of repair so took my car elsewhere for a quote and it turns out I didn’t need half of what Santa Monica BMW said I needed. Shame. my car elsewhere for a quote and it turns out I didn’t need half of what Santa Monica BMW said I needed. Shame. More

Manfred is a very helpful service advisor Always keeps me updated on the progress of my car Always goes the extra mile me updated on the progress of my car Always goes the extra mile More

Service was done very expeditiously and professionally. Man Fred was a pleasure to work with as always. Man Fred was a pleasure to work with as always. More

The service people were great, sending a video of what they were working on and giving updates. However, the service advisors and managers were almost worthless. They wanted to do the absolute bare minimu they were working on and giving updates. However, the service advisors and managers were almost worthless. They wanted to do the absolute bare minimum work. It almost felt like you were a bother to them. They were extremely unhelpful. More

Tried to not honor the warranty, forcing to do repairs at their service, don't true to their word. Replaced the radiator hose. After a few months coolant level lowered, cane in, they did not find anything, their service, don't true to their word. Replaced the radiator hose. After a few months coolant level lowered, cane in, they did not find anything, topped the level and advised to keep an eye on it. Few months - same thing, brought the car again, they said it's the same hose but service manager, Pablo, refused to honor the warranty, saying that "the oil leaking under the filter housing causing the damage of the hose". Despite the are located at the different areas under the hood and on the same level (the hose is the upper radiator hose and located at the top of everything). After I talked to their service manager though he immediately said that they would replace it by warranty. However, Pablo kept saying in my next visits that they did me a favor replacing this hose for free... This was not the end unfortunately. After I picked up the car, in 10 minutes the warning popped up that coolant level is low, after another 5 minutes, the temperature started to rise and I had to stop on the 405. Opened the hood - one hose (another one) is completely off the engine, no coolant. Had to tow my car back home where I fixed it by myself next day (it was Saturday and they were closed). After I showed up next Monday, the service manager, Caesar said that "he would take care of it and replace this hose at no charge". I brought the car on Friday and at the end of the day got a call from Pablo saying that they "don't feel" to replace that hose unless I replace the filter housing gasket. I refused saying that by CA laws I'm free to do repairs at any facility by my choice. So he said that in this case they won't replace that hose and I can pick up my car. I completely dissatisfied with their service provided. It's the closest dealership to me but next time if I need, I better go to another dealership More