Santa Monica BMW

Excellent service. It was so much easier to get an appointment as there was a live person who was very pleasant by the way to help out. It was so much easier to get an appointment as there was a live person who was very pleasant by the way to help out. More

Did not fix the a/c problem, have to bring it in again, very annoying very annoying More

The staff was pleasant, polite, and professional. I felt welcomed. The service was completed within the same day. Paying my invoice via my phone prior to pick-up was a great feature. I felt welcomed. The service was completed within the same day. Paying my invoice via my phone prior to pick-up was a great feature. More

Bad experience in the beginning. I was told over phone to come in to get new tires. Upon arrival I was told to check in with Bill, service agent which I did and he said I cannot help I was told over phone to come in to get new tires. Upon arrival I was told to check in with Bill, service agent which I did and he said I cannot help you I am leaving in 20 minutes and did not help me further, which I then had to go back and check in with another guy who sent me to Manny, who was very helpful and was able to assist in getting my tires done that day. More

I asked for to check my breaks and it was not done. This happened because the advisor did not complete the work order correctly. This happened because the advisor did not complete the work order correctly. More

I came in for a recall/ diagnostic* I just feel it was not through. Fortunate for me I have a mech. I can afford and when he did 1 of the 5 problems he found and other (Radiator leak) I was in the impress not through. Fortunate for me I have a mech. I can afford and when he did 1 of the 5 problems he found and other (Radiator leak) I was in the impression that the whole car gonna be checked The AC was not mentioned its blowing warm air. I was hoping for a readout of a scanner. Didn’t get one and I totally forgot to mention that the CD cartridge is not working maybe thats not part of the diagnostic? just expected more for $240. More

Chris Meyer and the entire staff are wonderful. They are professional caring and do a very good job. They are professional caring and do a very good job. More

I have been with this dealership for over 35 years! ! They have always been great. My problem is that it gets so expensive to service cars over 3 years old. My service manager sold my daughter her first ! They have always been great. My problem is that it gets so expensive to service cars over 3 years old. My service manager sold my daughter her first bmw 20 odd years ago. You have to start somewhere!! More

Switched from a different service center. SM was friendly. Loaner service was critical and car wash nice touch. But very little clarity and transparency re why my repair was not covered under SM was friendly. Loaner service was critical and car wash nice touch. But very little clarity and transparency re why my repair was not covered under the service protection plan I bought. Asked for review of covered services. Kept getting shuffled around different depts, each blaming the other for not giving me clear delineation of coverages. Was promised a call back from finance manager, but call never came. More

Dealer interested in selling cars. When I special ordered I did not rant updates from the salesman(after I gave my deposit) until car was ready for pickup almost 3 months later. When I special ordered I did not rant updates from the salesman(after I gave my deposit) until car was ready for pickup almost 3 months later. More