Santa Monica BMW

Phone calls were not returned, prices were egregiously high. I will never be back! I will need to find a new mechanic! high. I will never be back! I will need to find a new mechanic! More

Oil change went smoothly! Staff was Friendly, courteous and attentive. I knew what to expect in terms of service and timing. A very good experience! Staff was Friendly, courteous and attentive. I knew what to expect in terms of service and timing. A very good experience! More

My car's check engine light came on. The tech who did the analysis found out it was the thermostat that was going out, and they saw a cracked engine. So I replaced the thermostat, driv The tech who did the analysis found out it was the thermostat that was going out, and they saw a cracked engine. So I replaced the thermostat, drive belt, and tensioner. The work was good. I am grateful. More

Very happy with the service and the reception and timeliness- have been a client for years now timeliness- have been a client for years now More

Charged over $1200 more for tires and alignment than the shop next door. Do not pay for service here without price checking somewhere else. shop next door. Do not pay for service here without price checking somewhere else. More

Danny the kind, thoughtful service manager is always available & runs an efficient, supportive team seamlessly. Cesar is also a gem! Long term team members; Cristal, Lando & Ramon make sure my visit is available & runs an efficient, supportive team seamlessly. Cesar is also a gem! Long term team members; Cristal, Lando & Ramon make sure my visit is comfortable, taking time to explain what's needed, whether air in the tires or the need to escalate service with new parts. Everyone I have interacted with at Santa Monica BMW has made the experience welcoming for the last several decades. More

Took forever to have my car returned to me after payment. 15-20 minutes and 3 complaints 15-20 minutes and 3 complaints More

The 4square method the salespeople are told to use makes the whole process of buying a car more difficult than necessary. the whole process of buying a car more difficult than necessary. More

The recall service was performed well as far as I can tell the people who handled my car when I brought it in and picked it up were professional and courteous. My reduction in the rating was with respec tell the people who handled my car when I brought it in and picked it up were professional and courteous. My reduction in the rating was with respect to the following: When I scheduled my appointment, it was not made clear initially that the recall could tak multiple days. After discussion with the service rep on the phone they said it could take a second day so I waited to schedule the service until a loaner car was available. When I dropped the car off for service I was told it could take a week and that they needed to order the parts for the recall even though I had made the appointment several weeks in advance. I also found out when filling out the forms for the loaner car that I was limited to 50 miles per day. I potentially had a trip over the upcoming weekend that could have taken me over the mileage limit, in which case I would have been charged $1 per mile. This seemed unfair that I would be limited since I am leasing my car can can’t use it because of a recall, that is a BMW issue. While I did not go over the limit, BMW should reconsider its policy on loaners in the case of recalls. It ended up taking 3 days for my car to be serviced so was not an issue but still feel it is unfair for BMW to charge for loaners under these circumstances. I am a long term and loyal BMW owner am sharing these views in the hope you address these concerns for future customers. More

I brought my car in for routine oil change, but they returned the car with a cracked windshield. Further I asked 2x to make sure my car was washed which they confirmed 2x, but then when I went to pick u returned the car with a cracked windshield. Further I asked 2x to make sure my car was washed which they confirmed 2x, but then when I went to pick up the car it was not washed. They did not notify me about the cracked windshield and instead I had to point it out even though it was clearly visible as it stretched across the drivers side windshield. They argued with me about liability even though the car was spotless when I brought it in. At first they said it would be over a week before they had an appointment time to fix it. I asked that they order all the parts so that I could have my car back immediately. I dropped it off on a Tuesday morning and they told me it would be done on Thursday afternoon. Come Thursday they said Friday then come Friday they said Monday. It ended up taking them an entire week and then when they returned it, the windshield was scratched. Terrible communication throughout! I wouldn’t recommend this BMW to my worst enemy. They are unprofessional, rude, and don’t know what they are doing. Save yourself and don’t bring in your car here to service. Go to Beverly Hills BMW, they are outstanding! This place is disappointment every time I’ve ever been. More