Santa Monica BMW

hopefully a fluke, one off experience, as my previous experiences at bmw sm have been tip top, but this recent service appt was really shoddy. surprisingly so. i dropped my car off monday at noon, per m experiences at bmw sm have been tip top, but this recent service appt was really shoddy. surprisingly so. i dropped my car off monday at noon, per my appointment, and received a text that my car would be ready around 530p and that they'd text me to confirm. cut to 6p, 630p, 7p, no call no text. and no reply to my calls or texts. so i have no car monday night and had to uber to my dinner plans. all fine. cut to tues am i call and text around 730a, nada. so i decide to head to the dealership thinking surely my car is finished. i uber to dealer and find out that my car is not yet ready and the tech working on it won't be in for another hour. i was directed to the service foreman who was super understanding and helpful. i didn't catch his name but he was great. he got a tech to jump on my car and they finished it 2 hours later. thankfully i had my computer with me and was able to work from the dealership lounge. that said, i was meant to hit the road for vacation at noon on tues and given this delay, our departure was pushed back to 230p and battling the traffic that comes with that. so, all in all, i found the foreman guy great and the other service advisors were friendly too, they were just busy with their other clients and seemed confused to what was going on with my car. perhaps my service advisor was ill or something came up? whatever the case, crisis averted and i'll def be back to sm bmw, but would be remiss not to share this feedback. More

Cesar Pleitez is sweet, honest, attentive and quick! He took care of my car even faster than promised. I would highly recommend him!!! He took care of my car even faster than promised. I would highly recommend him!!! More

I came in with a difficult to diagnose rattle. The service foreman was extremely diligent in diagnosing the source and fixing it! So kudos to the service team. Only issue was that the communica The service foreman was extremely diligent in diagnosing the source and fixing it! So kudos to the service team. Only issue was that the communication with the service advisor was not as good as it could have been. Didn't get a call back when I inquired about the progress, and didn't respond to texts. But the most important thing was that my problem was solved and everyone couldn't have been nicer! More

I ordered a new M340 from the dealership, and they provided no markup, unlike other dealerships in the area. Fantastic service, fast and reliable people that work at this dealership. If you want to pu provided no markup, unlike other dealerships in the area. Fantastic service, fast and reliable people that work at this dealership. If you want to purchase any BMW I would recommend Santa Monica BMW. More

Excellent Service and Great Team of Service Technicians! Very helpful with all types of Auto Problems Very helpful with all types of Auto Problems More

Was made aware of issues about MW Connected Drive, which I’ve always had previously and they helped fix the squeaky brake issue. They answered all my questions and even gave video updates of my service. I’ve always had previously and they helped fix the squeaky brake issue. They answered all my questions and even gave video updates of my service. More

Chris is always the best car repair person in the business . I would recommend him for anyone business . I would recommend him for anyone More

Efficient and reliable service department. They are on time and keep you informed on what is going on with the service. They are on time and keep you informed on what is going on with the service. More

Every time I spoke to the service advisor (Manfred) I found out what he told me the call before was a lie. He makes ups stuff. I called the service manager (Danny Gonzolas?) 3 times and only got VM. I found out what he told me the call before was a lie. He makes ups stuff. I called the service manager (Danny Gonzolas?) 3 times and only got VM. I asked him to please call me back to discuss my car and he never once called me back. VERY POOR follow up and VERY adversarial when I suggested disconnecting the battery and reseting the fault codes to see if what they were getting was accurate. After a bunch back and forth and after approving and doing $4000+ worth of work - the advisor comes back to say by battery is bad. Who knows if I even needed the work performed and paid for??? More

my car was taken in on time and was ready at the time given! The staff was courteous and professional! I always enjoy my experience. given! The staff was courteous and professional! I always enjoy my experience. More