Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Santa Monica BMW
Santa Monica, CA
1,861 Reviews
About Santa Monica BMW
New BMW Inventory
Finance Center
Contact Us
Welcome to Your BMW Dealer in Santa Monica
Ready to get behind the wheel of a smooth, sharp, and performance-driven BMW? Then we’re here to help you at Santa Monica BMW. The moment you enter our dealership, our staff puts you and your needs first. We always work our hardest to ensure we find the vehicle of your dreams, answer all questions you have, and ensure you leave our dealership feeling like a member of our family.
At Santa Monica BMW, we’re also here to answer all your financing questions. We’ll even help you find the right ride for the right price. When it’s time for auto repairs and maintenance, our service center stands ready for anything that pops up. Visit us today and test drive any vehicles that stand out to you, and feel how each ride will elevate your cruises, commutes, and adventures.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,861 reviews
July 07, 2023
Ignored the reason I was there (lose bumper component, aka FACTORY DEFECT) and my car smelled like fast food when it was returned. I’m disappointed. But Rich remains awesome. aka FACTORY DEFECT) and my car smelled like fast food when it was returned. I’m disappointed. But Rich remains awesome. More
by ALEXBEH
Verified CustomerEmployees Worked With
July 07, 2023
Always a great experience, 22 years with Chris Meyers! Loved the new iPad video to describe the service. Loved the new iPad video to describe the service. More
by heidiwulkow
Employees Worked With
July 05, 2023
I wish Chris could have explained the necessary recall work. Otherwise, I had a very good experience. work. Otherwise, I had a very good experience. More
by BIGDOG613
Employees Worked With
July 04, 2023
Took 3 weeks to get an appointment with a loaner car. Pablo refused to do an inspection without agreeing to pay $250 and they gave me a hard time about when I can return the loaner since my schedule was Pablo refused to do an inspection without agreeing to pay $250 and they gave me a hard time about when I can return the loaner since my schedule was packed and it was a holiday. I had to come back early to accommodate their schedule. More
by YOUSEF.BITTAR
Employees Worked With
Pablo
July 03, 2023
The service and staff are always outstanding. I would recommend to your dealership to family and friends. I would recommend to your dealership to family and friends. More
by MICHELLEMLE.WYNN
Employees Worked With
July 01, 2023
Entire experience was exceptional. Greeted quickly and courteously by all concerned throughout, from arrival with my BMW, processing by service advisor Pablo, and arranging for loane Greeted quickly and courteously by all concerned throughout, from arrival with my BMW, processing by service advisor Pablo, and arranging for loaner car by Edewin. The service on my car was completed more quickly than expected. More
by RJSESTILI
Employees Worked With
Pablo Penilla - Service Advisor.
June 30, 2023
Service disconnect, inconsistent information, poor leadership, head games, nasty female uber employee, physical and verbal aggression under dealership cameras, inconsistent contradictory forgetful com leadership, head games, nasty female uber employee, physical and verbal aggression under dealership cameras, inconsistent contradictory forgetful communication, corporate agreed service put customer/my safety at risk , "customer not an employee" opening hoods to "check coolant " directed to do, a liability issue, by foreman in service, poor inconsistent education on water pump issues. More
by JVANHAM38
