Santa Monica BMW

Terrible customer experience. Car was not ready in time and I was not notified. I had to speak to 5 different ppl and had to call back each time bc I was sent to vms or put on ho Car was not ready in time and I was not notified. I had to speak to 5 different ppl and had to call back each time bc I was sent to vms or put on hold while phone just rang. Car was delivered dirty when I got it. Service manager Danny unresponsive and service advisor Cesar did not even acknowledge he left for the day with no communication to me. I will not return to Santa Monica BMW. They are bad for the BMW brand. More

Excellent service as always. Cesar always does an amazing job taking care of clients. SM BMW employees are extremely professional and efficient. Cesar always does an amazing job taking care of clients. SM BMW employees are extremely professional and efficient. More

My Customer Service Crystal was very good in handling my car needs. Very professional and friendly. Thank you. car needs. Very professional and friendly. Thank you. More

Even though I was not having my car serviced and only needed some paperwork, they were extremely accommodating and helpful. With a great attitude. needed some paperwork, they were extremely accommodating and helpful. With a great attitude. More

Always have had a good experience with SM BMW. Chris Myers my service advisor is great. Chris Myers my service advisor is great. More

n/a nothing to add at this time. service was normal. Nothing to add Nothing to add Nothing to add Nothing to add Nothing to add service was normal. Nothing to add Nothing to add Nothing to add Nothing to add Nothing to add More

Efficient but not personable. Spotty at intake...very little information about coverage for service required and regarding proposed repairs. Spotty at intake...very little information about coverage for service required and regarding proposed repairs. More

Had a great experience with Richard, he was very kind and helpful. He made the BMW swap seamless. helpful. He made the BMW swap seamless. More

After five years of consistently good service, my last experience was not good at all. I dropped the car off on a Friday for routine service and tire inspection (low pressure). An initial inspection rev experience was not good at all. I dropped the car off on a Friday for routine service and tire inspection (low pressure). An initial inspection revealed a nail and a new tire ordered. On Monday I received another video which indicated a crack in the same wheel. I called the dealership and was informed my advisor, Christopher, was out that day and I could leave a message with a colleague. I did but did not hear back and so at the end of the day called again. Advised they were swamped. I gave the OK to order a new wheel which would not come in until the following Monday, eleven days after having dropped off the car. When I picked it up yesterday, the wait for it to be delivered to me was extraordinarily long as i watched folks who had come out after me get their cars ahead of me. Finally, unlike visits in the past, the car had not been washed and there is still adhesive residue on the new wheel, likely from some protective film that had covered it. Bottom line to me is that if the inspection that first Friday had been done correctly, the crack would have been identified and the wheel ordered that day. More

We were extremely pleased with buying our vehicle from Santa Monica BMW. We flew in from out of state, and they went the extra mile to make the process as easy as possible. Santa Monica BMW. We flew in from out of state, and they went the extra mile to make the process as easy as possible. More