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Santa Monica BMW
Santa Monica, CA
2,135 Reviews
About Santa Monica BMW
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Welcome to Your BMW Dealer in Santa Monica
Ready to get behind the wheel of a smooth, sharp, and performance-driven BMW? Then we’re here to help you at Santa Monica BMW. The moment you enter our dealership, our staff puts you and your needs first. We always work our hardest to ensure we find the vehicle of your dreams, answer all questions you have, and ensure you leave our dealership feeling like a member of our family.
At Santa Monica BMW, we’re also here to answer all your financing questions. We’ll even help you find the right ride for the right price. When it’s time for auto repairs and maintenance, our service center stands ready for anything that pops up. Visit us today and test drive any vehicles that stand out to you, and feel how each ride will elevate your cruises, commutes, and adventures.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,135 reviews
June 23, 2023
Very unfriendly staff, customer service is not their priority. From management down the staff is unhelpful priority. From management down the staff is unhelpful More
by SHOHREHBRONSTEIN
Verified Customer
June 23, 2023
It was a great experience and everyone was extremely helpful during the whole car service. helpful during the whole car service. More
by STERNINIS
Employees Worked With
June 21, 2023
Execelent service. All the staff is very respectful, efficient and knowledgeable I have never had a problem here. All the staff is very respectful, efficient and knowledgeable I have never had a problem here. More
by ANALASALA
Employees Worked With
June 21, 2023
Awesome customer service. Great communication and the car was delivered before expected and was washed and cleaned Great communication and the car was delivered before expected and was washed and cleaned More
by DOUG97
June 20, 2023
Overpriced standard services, limited hours, no car dropoff or loaners. I also found after paying more than $600 for an overall checkup - they left one of my tires underinflated (apparently did not ev dropoff or loaners. I also found after paying more than $600 for an overall checkup - they left one of my tires underinflated (apparently did not even check tire pressures). They close Saturday at 2pm. I raced to get there, and called in advance to see if i could pick up car 5 minutes late, or could they leave the car with their sales department so i could pick it up - answer 'no". I am now going to go out of my way to find another place that will service by i3. Why pay a premium to get mediocre service with no flexibility? This is NOT a luxury service operation. More
by RBILDER
Employees Worked With
Other Employees :
Chris was fine at dropoff but when i called to speak to him i was sent to voicemail, never got a call back, and when i finally called back and got someone else she was not hehlpful.
June 20, 2023
Everyone, including Chris, who I met with to square away everything at the beginning of my service appointment, and Susan with whom I set the appointment via phone, was a total pro in being very communicati everything at the beginning of my service appointment, and Susan with whom I set the appointment via phone, was a total pro in being very communicative and helpful. More
by HOFFO5
Employees Worked With
June 16, 2023
The front desk at checking in was fine . The job was well done. But, the cleaning of the car was so poorly done it’s embarrassing. I felled like going back in and complain, but I don’t l The job was well done. But, the cleaning of the car was so poorly done it’s embarrassing. I felled like going back in and complain, but I don’t like this kind of situation/confrontation. More
by ENZOANGILERI56
Employees Worked With
Manfred Guzman
