Santa Monica BMW

Manfred/service tech was helpful in dealing w/the warranty repair and keeping me updated. The Loaner coordinator desk was not a good experience. The "coordinator" had my name and # for 2+ days and warranty repair and keeping me updated. The Loaner coordinator desk was not a good experience. The "coordinator" had my name and # for 2+ days and didn't bother to contact me. I finally left him a voicemail on day 3 and never rec'd a callback. If no loaners, I can deal with it but have the courtesy of returning the ph call to tell me either way. Friends who bought competing "luxury" vehicles (MB, Genesis, audi etc) the last few years tell me they have yet to experience an issue obtaining loaners during service appts and my car was in their shop for 4 days. More

Great customer service. Great communication. On time and prompt. I am so satisfied with the whole process. Great communication. On time and prompt. I am so satisfied with the whole process. More

My service advisor, Pablo, was a joy to work with. And I enjoyed having the option of a loaner car. And I enjoyed having the option of a loaner car. More

Very unprofessional employees on the checking in entrance I don’t know exactly what’s the reason of the actitud of them not friendly at all I don’t know exactly what’s the reason of the actitud of them not friendly at all More

There is usually someone there to greet you when you arrive. I am checked in quickly, and the loaner car is ready a few minutes after the paperwork is completed. Cesar communicates any issues and when arrive. I am checked in quickly, and the loaner car is ready a few minutes after the paperwork is completed. Cesar communicates any issues and when my car is ready. Perfect for me. More

Everyone was great the manager Kevin in service was exceptional and very helpful! I have a M340! exceptional and very helpful! I have a M340! More

Chris is always impressively knowledgeable, helpful and friendly. Everyone from service, parts, reception, cashier, loaner person, lot people, et al are great. friendly. Everyone from service, parts, reception, cashier, loaner person, lot people, et al are great. More

Excellent service all around from parts department ( Lando) and service ( Pablo) and service manager Caesar and Danny and the entire dealership staff members ( Porter’s and Uber rep) as well. Lando) and service ( Pablo) and service manager Caesar and Danny and the entire dealership staff members ( Porter’s and Uber rep) as well. More

We have had a few problems with the dealership service - I had a flat and they replaced it, but they didn’t reset the automatic tire pressure monitor so I had to return and ask them to do it. Also, I now se I had a flat and they replaced it, but they didn’t reset the automatic tire pressure monitor so I had to return and ask them to do it. Also, I now see they replaced the tire with a different brand than the other three. Very disappointing if there is no inventory to replace with the same time (this is a new car), but they didn’t tell me they did this (pretty bad). Finally, I need to tell you that the engineering/design of the i4 key is horrible (three pieces, when you separate the valet portion the metal insert falls out (my wife and I both lost them!). I will say the service department (and particularly the manager) was flabbergasted and they said they were writing engineering with the issue. They were quite nice/fun/attentive to this problem, which I appreciated. More

Pablo, Cesar, The Scottsman, Gilbert and the rest of the Santa Monica BMW Team were excellent in addressing my immediate cocerns and providing best options! Santa Monica BMW Team were excellent in addressing my immediate cocerns and providing best options! More