Santa Monica BMW

I had a drivetrain malfunction error and my car told me to immediately drive to the nearest dealership because it wouldn't go back into drive ready once it was parked. I called on my way to the dealership to immediately drive to the nearest dealership because it wouldn't go back into drive ready once it was parked. I called on my way to the dealership. I was told there was no loaner car available because loaners book out weeks in advance. If you car breaks down unplanned, you get nothing. The advisor wasn't exactly friendly and treated me as though he's doing me a favor getting my car in. Meanwhile my entire day has been blown up by this unplanned issue. A little compassion goes a long way instead he told me they don't build the cars they just repair them. I didn't hear anything back for over a day. On the second day I had to call, text, and then call the general number for an update. Never got a call back - just a text that the drive assembly needed replacement, the part would arrive mid-March, and that my car was ready for pickup. I had to ask if my car was safe to drive and got a one word 'yes.' I guess the upside is my car is getting the service it needs but talk about a lackluster experience. More

My service advisor Caesar is so professional and helpful. He communicates great. Love that I can text him directly. He communicates great. Love that I can text him directly. More

Professional team provides good communication. They did a great job on my car. It’s running better than before. They did a great job on my car. It’s running better than before. More

Helpful and accommodating. Help me get done what I needed to get done. I felt safe and taken care of. Would use them ago. I would recommend them Help me get done what I needed to get done. I felt safe and taken care of. Would use them ago. I would recommend them More

Cesar is very easy to work with and take care my needs immediately. I’m very happy with BMW services. immediately. I’m very happy with BMW services. More

Santa Monica BMW always provides excellent customer and vehicle service. My car has only been serviced at SMBMW. Chris Myers is great! vehicle service. My car has only been serviced at SMBMW. Chris Myers is great! More

Cesar from the service department was excellent. He handled my normal maintenance request and some additional work that was covered under warranty. He handled my normal maintenance request and some additional work that was covered under warranty. More

I've been working with Santa Monica BMW for many years now. They are very knowledgeable, courteous and prompt. Always quality work and always putting the customer first. now. They are very knowledgeable, courteous and prompt. Always quality work and always putting the customer first. More

Just bought a new car- they provided great timely service and enjoyed the video of service required. and enjoyed the video of service required. More

I was seen promptly. The video of the inspection of my car was great! All of the repairs shown were accounted for. It was a bit expensive, but my service person worked wi The video of the inspection of my car was great! All of the repairs shown were accounted for. It was a bit expensive, but my service person worked with me on the cost. I love coming to Santa Monica BMW because these guys are extremely knowledgeable in their expertise of BMWs! Thank you!! More