Santa Monica BMW

Crystal was great. Really great service. Keep her. She deserves a pay raise yearly. Get Communicator. Really great service. Keep her. She deserves a pay raise yearly. Get Communicator. More

Efficient checking for an oil change (I was in and out in 5 minutes). Kept me informed of the service and check by text and video and then pickup which also was smooth and fast. The service department is e 5 minutes). Kept me informed of the service and check by text and video and then pickup which also was smooth and fast. The service department is excellently run, polite and efficient! More

Great dealership fast friendly and made me feel comfortable. Highly recommend them M5 is an awesome car comfortable. Highly recommend them M5 is an awesome car More

I would not recommend Crystal. I called twice, and she never returned my call. She wasn’t even there for my service appointment. No excuse to not respond. I called twice, and she never returned my call. She wasn’t even there for my service appointment. No excuse to not respond. More

I was really down on SM BMW after a couple bad experiences there. Chris reshaped my view with excellent care and commmunication. experiences there. Chris reshaped my view with excellent care and commmunication. More

We were very happy with the service center, except it took too long to fix the car. The mechanic was not able to detect the problem quickly and the cat was fixed after a week. took too long to fix the car. The mechanic was not able to detect the problem quickly and the cat was fixed after a week. More

Very happy with service dept, friendly and knowledgable. Car drop off was easy and so was pickup Car drop off was easy and so was pickup More

This was my first unplanned visit and Chris made me feel very taken care of which as a new BMW client was much appreciated very taken care of which as a new BMW client was much appreciated More

Chris Myers is by far the most thorough and professional service advisor I’ve worked with. He explained everything clearly, followed up promptly, and made sure my BMW was serviced perfectly. His attention t service advisor I’ve worked with. He explained everything clearly, followed up promptly, and made sure my BMW was serviced perfectly. His attention to detail gave me full confidence that nothing was missed. I really appreciate the transparency and care he brought to the process. Santa Monica BMW is lucky to have him! More

Very disappointed in the "multi-point inspection" as beyond measuring the brake pads and checking the tire pressure it seemed to be just someone ticking boxes and not actually checking anything. This w beyond measuring the brake pads and checking the tire pressure it seemed to be just someone ticking boxes and not actually checking anything. This was after I noted that there might be a problem with the front suspension and that Connected Drive was not connecting properly. Neither of these were noted on the paperwork. I didn't expect a full diagnosis on either of these things but there was not even a cursory look at the suspension (was not addressed in the video sent) and I will have to presume no looking for any codes being thrown when the car was connected to the computer. And not that I expected the wipers to be advised on but I'd at least expect the tech to see three year old wiper blades. Further to this it was drilled into me to sent a photo of my license and insurance card in advance for the loaner as they wanted to have that paperwork sorted beforehand. This was new from last I had been there and I had no problem with doing so. Multiple people were copied on the information based on the reply to of the email I received requesting it yet when I arrived what did your staff ask for? My license and insurance card to make a copy of them. A small annoyance as compared to the lackluster inspection but a flawed process not worthy of five star service. More