Santa Monica BMW

Had a new advisor this time, Chris, had the absolute best service experience, communication to my car was well taken care of service experience, communication to my car was well taken care of More

Very professional every year I bring my car in to get serviced. I will recommend serviced. I will recommend More

Professional, courteous, first-class service. Having the Uber drop off and pickup was a real plus. Having the Uber drop off and pickup was a real plus. More

I had my vehicle at another shop but called BMW to ask how much a specific part replacemen cost. Relying on that quote, I brought the car to the Service Center. Upon BMW "diagnosing" the issue, they state how much a specific part replacemen cost. Relying on that quote, I brought the car to the Service Center. Upon BMW "diagnosing" the issue, they stated that a different part replacement was required instead at a cost of roughly $1,000. They made that repair, only for it not to fix the underlying problem. Then, they reccomended the fix I had originally inquired about, but quoted 4x the cost they quoted over the phone. For the same exact fix. They would not let me take my car from the Service Center without paying the $1,000 which did nothing to fix my car. I paid the amount, and within 2 blocks of the service center the car stalled and the check engine light came on. My reccomendation to anyone reading this is to get everything they say in writing, despite how nice and polite the customer service reps are (which they are). More

Rep told me that my rear tires needed to be replaced and quoted me $1100+. I came in for an oil change and an alignment. I turn down the tires and I get the car back. There isn’t a world where any sane pers quoted me $1100+. I came in for an oil change and an alignment. I turn down the tires and I get the car back. There isn’t a world where any sane person would replace the tires he was talking about. There was still so much tread. Lost all trust immediately because he was just trying to scam me. Because he kept saying that it wouldn’t make sense to get the alignment of I’m gonna replace the tires soon anyway, I didn’t even get the alignment and after picking the car up, I wish I did. I will not be coming back here and will be telling my friends and family to stay away from this service center. More

Terrific and fast service. Not my first visit to this location. I will definitely be back when I need new tires. Not my first visit to this location. I will definitely be back when I need new tires. More

Santa Monica BMW Service is just awesome. So warm and welcoming, always fast, love the uber rides and makes me want to only ever drive a BMW! So warm and welcoming, always fast, love the uber rides and makes me want to only ever drive a BMW! More

Love this place. I take my car here for regular maintenance. When I need a loaner car (because I know a lot of work will be needed) they have one ready for me when I take my car here for regular maintenance. When I need a loaner car (because I know a lot of work will be needed) they have one ready for me when I schedule it out. I am very thankful for the discounts they can offer and give to me in this time of financial uncertainty. BTW, I am a senior citizen Thank you for the wash too More

Thank you Santa Monica BMW! You always.deliver great service, personable staff and excellent work. You always.deliver great service, personable staff and excellent work. More

I brought my car in for routine periodic service (oil change, brake fluid). As part of the inspection during service the dealership noticed that my rear tires were low on tread, one significantly so. Th change, brake fluid). As part of the inspection during service the dealership noticed that my rear tires were low on tread, one significantly so. They did not contact me about this while my car was at the dealership for service; I only learned this when I read the inspection report picking up my car late afternoon. When I spoke with the service manager about this, he said he would look into it, take care of the situation, gave me his card and would get back to me. He didn’t get back to me, I followed up and he still didn’t get back to me. Every other car I have owned, from luxury and non-luxury manufacturers, I have always had serviced at dealers in Santa Monica for those manufacturers. At all other dealers I have always gotten at least one phone call - usually more than one - when my car is in for service and recommended or essential work comes up in the inspection so it can be taken care of while my car is already in service. This is the first time I was not called about work that should have been or needed to be done, and the first time I have been disregarded by a dealership in this manner. We are a busy family (5 drivers, 3 cars), so to be down a car for a day is a big deal. To be down a car for a day when it should not have been necessary, for me to have to take another day away from the office when it should not have been necessary, that is a bigger deal. For a dealership and manufacturer who does not provide loaner cars, who does not even provide free local transportation like non-luxury dealerships provide, it is unreasonable that I will have to bring my car back somewhere to get my rear tire(s) replaced on a different day than when my car was originally in for service. I can assure you I will not be bringing my car back to this dealership for this purpose, or for any other purpose voluntarily. I am extremely disappointed in this dealership and in BMW for their non-response to my concerns. More