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Santa Monica BMW
Santa Monica, CA
1,907 Reviews
About Santa Monica BMW
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Welcome to Your BMW Dealer in Santa Monica
Ready to get behind the wheel of a smooth, sharp, and performance-driven BMW? Then we’re here to help you at Santa Monica BMW. The moment you enter our dealership, our staff puts you and your needs first. We always work our hardest to ensure we find the vehicle of your dreams, answer all questions you have, and ensure you leave our dealership feeling like a member of our family.
At Santa Monica BMW, we’re also here to answer all your financing questions. We’ll even help you find the right ride for the right price. When it’s time for auto repairs and maintenance, our service center stands ready for anything that pops up. Visit us today and test drive any vehicles that stand out to you, and feel how each ride will elevate your cruises, commutes, and adventures.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,907 reviews
Verified Customer
October 02, 2024
Horrible customer service, disorganized, didn’t notify me that my car was ready week after completion, bad analysis. that my car was ready week after completion, bad analysis. More
by ANIBAS
Employees Worked With
October 02, 2024
Difficult to get an appointment even when there is a warning light to go to a BMW service. When I got my appointment the service advisor did not seem to know anything about the warning light, mumbled an warning light to go to a BMW service. When I got my appointment the service advisor did not seem to know anything about the warning light, mumbled and did not make eye contact. Said I would have to leave the car for at least 36 hours which I did and he never called me with an update. When I tried to get hold of someone in the service department after 48 hours everyone’s phone just went to voicemail. When I finally got hold of Alex my service advisor he said they needed to get some parts and would have to take the dashboard apart. He could not explain anything about that but said I would have to leave the car there for probably 10 days. There is more I could say but the bottom line is I picked my car up and will be going to another BMW dealer from now on. More
by PAT50
October 02, 2024
Excellent Service very Professional staff On time service Regular Updates on car Status I was very pleased with my service service Regular Updates on car Status I was very pleased with my service More
by DOYLEJUNE
Employees Worked With
October 01, 2024
Outstanding attentive service. Love Cesar and Eddie for their commitment to resolving software issues on my vehicle. Love Cesar and Eddie for their commitment to resolving software issues on my vehicle. More
by SLAMPERT
Employees Worked With
September 29, 2024
Great service at BMW and awesome car! Gary made sure we were all set to drive the new car. Gary made sure we were all set to drive the new car. More
by RTHIBIANT
Employees Worked With
September 27, 2024
A Stellar Experience at Santa Monica BMW Since purchasing my BMW Z4 hardtop convertible from Santa Monica BMW in 2012, I've consistently been impressed by their exceptional service. Their commitme purchasing my BMW Z4 hardtop convertible from Santa Monica BMW in 2012, I've consistently been impressed by their exceptional service. Their commitment to customer satisfaction is evident in every interaction. Recently, I had two appointments at Santa Monica BMW. The first occurred on July 25, 2024, when I brought my car in for a misfiring cylinder. After a diagnostic review, the service team determined that the ignition coil in cylinder five needed to be replaced. I shared with Cesar Cueva, the Service Manager, that the issue was likely caused by a third-party vendor's negligence. Despite the vendor's denial, their actions had clearly damaged my car. Cesar listened attentively to my concerns, never interrupting me. To my surprise and immense gratitude, when I picked up my car on July 29, my service representative, Chris Myers, informed me that Cesar had authorized the repair at no charge. Cesar's empathy and willingness to go above and beyond were truly commendable. My second appointment was on September 9, 2024, for an oil change. I take advantage of BMW's Ultimate Care oil service, which offers unlimited oil changes for three years at a reasonable cost. The mechanics at Santa Monica BMW always provide meticulous care, ensuring my car remains in pristine condition. I wholeheartedly recommend Santa Monica BMW for their exceptional service and dedication to customer satisfaction. A special thanks to Chris Myers for his consistent, high-quality service over the years. However, I must extend my deepest gratitude to Cesar Cueva, who is a true asset to the Santa Monica BMW team. His professionalism, empathy, and integrity are truly commendable. I hope the dealership recognizes his exceptional contributions and continues to value him as a member of their team. September 21, 2024 J Marshall Schoonover More
by icanhelpyoudoit
