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Santa Monica BMW
Santa Monica, CA
1,923 Reviews
About Santa Monica BMW
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Welcome to Your BMW Dealer in Santa Monica
Ready to get behind the wheel of a smooth, sharp, and performance-driven BMW? Then we’re here to help you at Santa Monica BMW. The moment you enter our dealership, our staff puts you and your needs first. We always work our hardest to ensure we find the vehicle of your dreams, answer all questions you have, and ensure you leave our dealership feeling like a member of our family.
At Santa Monica BMW, we’re also here to answer all your financing questions. We’ll even help you find the right ride for the right price. When it’s time for auto repairs and maintenance, our service center stands ready for anything that pops up. Visit us today and test drive any vehicles that stand out to you, and feel how each ride will elevate your cruises, commutes, and adventures.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,923 reviews
June 10, 2025
Had an appointment with Cristal and was there on time and she was working with another customer. No problem, waited the 15 minutes until she was done. She starts walking over before she stops at the walk in she was working with another customer. No problem, waited the 15 minutes until she was done. She starts walking over before she stops at the walk in line & helping her friend who just pulled up. In total, I waited 45 minutes after my appointment time before someone else came over and helped me. I was asking the service reps checking people in if someone else could help me and they told me to just keep waiting for Cristal until I asked them to move the cars behind me so I could leave. At that point another service manager came to help me. Definitely won’t be going back here. Worst customer service I experienced with BMW More
by na
Verified CustomerEmployees Worked With
Cristal
June 09, 2025
everybody was great starting with the salesman Robert. Truly a great experience. Moreover i met the owner while i was signing my docs and even him was really cool and nice. Looking forward to do future de Truly a great experience. Moreover i met the owner while i was signing my docs and even him was really cool and nice. Looking forward to do future deals again. More
by teamexit
June 09, 2025
It was smooth transaction for 1200 checkup for my X5 M Comp. But dealer doesn't have enough loaner cars that I couldn't get it this time. Next time I have to book at least 2 weeks in advance, which is n Comp. But dealer doesn't have enough loaner cars that I couldn't get it this time. Next time I have to book at least 2 weeks in advance, which is not convenient. Service guy was just fine. I will probably go back next time. More
by TS Saeki
Employees Worked With
Alejandro Mancias
June 08, 2025
Outstanding customer service. David took his time to go through all the purchasing steps. No rushing and very pleasant. I can highly recommend! 5 star service! Thank you !! David took his time to go through all the purchasing steps. No rushing and very pleasant. I can highly recommend! 5 star service! Thank you !! More
by Alicia S
Employees Worked With
David Peterson, 5 Stars
June 08, 2025
Problem was diagnosed quickly and correctly. An additional and potentially costly repair was discovered and tended to at the same time. An additional and potentially costly repair was discovered and tended to at the same time. More
by MROUSSO
Employees Worked With
June 08, 2025
Excellent service at every step of the buying process. Repeat customer and one for life. Repeat customer and one for life. More
by MIKE_MARCOS_007
Employees Worked With
June 07, 2025
Great service and attention to details from Chris Myers. The service rep and technical were both great. Great communication. The service rep and technical were both great. Great communication. More
by LONGBUI70
June 07, 2025
Chris and the entire dealership's service was excellent and exceeded my expectations for quality, timeliness, and cost. and exceeded my expectations for quality, timeliness, and cost. More
by BARRY.EPHRaim
Employees Worked With
