
Santa Monica BMW
Santa Monica, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Had an appointment with Cristal and was there on time and she was working with another customer. No problem, waited the 15 minutes until she was done. She starts walking over before she stops at the walk in she was working with another customer. No problem, waited the 15 minutes until she was done. She starts walking over before she stops at the walk in line & helping her friend who just pulled up. In total, I waited 45 minutes after my appointment time before someone else came over and helped me. I was asking the service reps checking people in if someone else could help me and they told me to just keep waiting for Cristal until I asked them to move the cars behind me so I could leave. At that point another service manager came to help me. Definitely won’t be going back here. Worst customer service I experienced with BMW More
everybody was great starting with the salesman Robert. Truly a great experience. Moreover i met the owner while i was signing my docs and even him was really cool and nice. Looking forward to do future de Truly a great experience. Moreover i met the owner while i was signing my docs and even him was really cool and nice. Looking forward to do future deals again. More
It was smooth transaction for 1200 checkup for my X5 M Comp. But dealer doesn't have enough loaner cars that I couldn't get it this time. Next time I have to book at least 2 weeks in advance, which is n Comp. But dealer doesn't have enough loaner cars that I couldn't get it this time. Next time I have to book at least 2 weeks in advance, which is not convenient. Service guy was just fine. I will probably go back next time. More
Outstanding customer service. David took his time to go through all the purchasing steps. No rushing and very pleasant. I can highly recommend! 5 star service! Thank you !! David took his time to go through all the purchasing steps. No rushing and very pleasant. I can highly recommend! 5 star service! Thank you !! More
Problem was diagnosed quickly and correctly. An additional and potentially costly repair was discovered and tended to at the same time. An additional and potentially costly repair was discovered and tended to at the same time. More
Excellent service at every step of the buying process. Repeat customer and one for life. Repeat customer and one for life. More
Great service and attention to details from Chris Myers. The service rep and technical were both great. Great communication. The service rep and technical were both great. Great communication. More
Chris and the entire dealership's service was excellent and exceeded my expectations for quality, timeliness, and cost. and exceeded my expectations for quality, timeliness, and cost. More