Santa Monica BMW

BMW Santa Monica and Cristal Pablo took great care of me and my car after I had trouble with one of my tires/wheels. and my car after I had trouble with one of my tires/wheels. More

I have bought 3 BMW'S from this dealership ,very satisfied with the level of customer relations and service satisfied with the level of customer relations and service More

They dented my hood and are accepting no responsibility. Not what I would expect from a BMW dealer. Not what I would expect from a BMW dealer. More

Right on time. No ride back to my house except a $15 charge. Cheaper and more timely for me to use UBER. No ride back to my house except a $15 charge. Cheaper and more timely for me to use UBER. More

easy to make an appointment. shane the service advisor was helpful and quick. the car was ready before the estimated pick up time. shane the service advisor was helpful and quick. the car was ready before the estimated pick up time. More

They said my car would be ready @ 1:30 --- then told me 7pm. That's a big difference. 7pm. That's a big difference. More

I took my car in on 9/6 at 7:30am for 2 rear tire replacement and wheel alignment. I was told that the car can be picked up that day. I inquired a few times but the service advisor did not respond replacement and wheel alignment. I was told that the car can be picked up that day. I inquired a few times but the service advisor did not respond until ~5pm letting me know that there was a backup with wheel alignment machine and that the car will be ready next day. I called a few times on 9/7. Service desk finally answered and said they will call me back with the time when the car will be ready for pick up. I never received a call back and in the meantime, I kept calling the service desk and they would route me to voicemail. I did not have my car for the entire weekend. On 9/9, I called the service multiple times and they did not answer my call. I left a voicemail stating that if the car was not ready, I would show up at 1pm to get a refund for the tires which I had already paid for and take my car back. I received a text at 2pm that my car was ready for pick up. Noone called me back to explain. In addition, I asked another BMW service people as to why I needed new tires when my car had only 12,000 miles as the Santa Monica BMW told me that I needed to replace the tires during my oil change. They told me that I did not and the tires could last over 50,000 miles and that I have been scammed. I was also told that Santa Monica BMW has scammed many other customers and they have stopped bringing their car for service. I was trying to loyal as I purchased my car at that dealership. I will be writing letters to executives at BMW North America with complaints about the dealership as I have many high level contacts within the organization. More

Good service, very informative and detail the works, good jobs , all the staff bery friendly jobs , all the staff bery friendly More

Excellent service as always by Cesar and Pedro. They are honest, caring and explain everything well. They are honest, caring and explain everything well. More

Dave in the used vehicle office was a delight to work with! Very happy with his care and attention and friendliness. Never pushy, perfect experience with! Very happy with his care and attention and friendliness. Never pushy, perfect experience More