Santa Monica BMW

Best dealer and good relationship to the customer and help to finding out what you need help to finding out what you need More

Sales rep Johnny Ruiz was very professional, friendly, and knowledgeable. He proactively found an unsold vehicle matching most of my spec option requests on a ship coming in from Germany, and I drove to S and knowledgeable. He proactively found an unsold vehicle matching most of my spec option requests on a ship coming in from Germany, and I drove to Santa Monica to put a deposit on it and lock it in as being spoken for. The dates of delivery are never assured, given the vagaries of sea conditions, crowding at the port, and availability of drivers of delivery trucks. He told us an ETA of a date almost a month in the future. When he entered the office of his manager, however, the manager blew his top. The office was about 12 feet from where we were sitting in the echo chamber that is the dealership. Through the open door, we heard the manager scream at Johnny for giving us an ETA that the manager deemed too soon based on unknowable and potential issues. "You can't tell them that!" he screamed. "That's an outright lie!" The manager then exited his office and walked a few steps to where we were seated and in his best 'barely controlled anger' voice asked when we thought the car might be delivered. We told him, and he bellowed, "Whoever told you that flat-out lied!" Everyone in the dealership was looking; I was mortified. Then the manager started to aggressively ask me questions and took a tone with me when I was answering calmly and honestly. He wasn't mad at me; rather, he was just so worked up that he couldn't speak like a normal person. I had to use my soothing, reassuring voice to calm him down, as if he were a toddler. It was surreal. Never had I seen such grossly unprofessional conduct at *any* business. I'm still in shock. That the manager would go to such lengths to humiliate the sales guy in front of all the other employees and current and prospective customers is beyond outrageous. Finally the manager calmed the eff down and returned to his office and processed our deposit. Here's the punchline, though: the car ended up arriving a few weeks *before* Johnny's original ETA, so Johnny actually *was* right all along, and the Angry Police Chief cartoon that is the manager was wrong. Side note: when I picked up the car, I drove a few blocks away to order a pair of glasses. I happened to mention the new car, and another customer in the store said, "As long as you didn't get it at Santa Monica BMW, you should be fine." The customer used to work there and said that the dealership had a very bad reputation, and its low sales numbers endangered the dealership's status with BMW. Five stars for Johnny; zero stars for the manger and overall cringe-inducing experience. More

Service was quick and very efficient. HIghly recommended. I am not sure why i am required to write more than that! HIghly recommended. I am not sure why i am required to write more than that! More

Terrible customer experience. Car was not ready in time and I was not notified. I had to speak to 5 different ppl and had to call back each time bc I was sent to vms or put on ho Car was not ready in time and I was not notified. I had to speak to 5 different ppl and had to call back each time bc I was sent to vms or put on hold while phone just rang. Car was delivered dirty when I got it. Service manager Danny unresponsive and service advisor Cesar did not even acknowledge he left for the day with no communication to me. I will not return to Santa Monica BMW. They are bad for the BMW brand. More

professional but with a sense of humor. It was a routine service appointment that took care of my issues and legt my car the better for it. It was a routine service appointment that took care of my issues and legt my car the better for it. More

Chris was awesome! Extremely helpful and friendly. Took good care of my car and provided updates along the way. Extremely helpful and friendly. Took good care of my car and provided updates along the way. More

Excellent service as always. Cesar always does an amazing job taking care of clients. SM BMW employees are extremely professional and efficient. Cesar always does an amazing job taking care of clients. SM BMW employees are extremely professional and efficient. More

n/a nothing to add at this time. service was normal. Nothing to add Nothing to add Nothing to add Nothing to add Nothing to add service was normal. Nothing to add Nothing to add Nothing to add Nothing to add Nothing to add More

Even though I was not having my car serviced and only needed some paperwork, they were extremely accommodating and helpful. With a great attitude. needed some paperwork, they were extremely accommodating and helpful. With a great attitude. More

Always have had a good experience with SM BMW. Chris Myers my service advisor is great. Chris Myers my service advisor is great. More