Santa Monica BMW

My Customer Service Crystal was very good in handling my car needs. Very professional and friendly. Thank you. car needs. Very professional and friendly. Thank you. More

Efficient but not personable. Spotty at intake...very little information about coverage for service required and regarding proposed repairs. Spotty at intake...very little information about coverage for service required and regarding proposed repairs. More

After five years of consistently good service, my last experience was not good at all. I dropped the car off on a Friday for routine service and tire inspection (low pressure). An initial inspection rev experience was not good at all. I dropped the car off on a Friday for routine service and tire inspection (low pressure). An initial inspection revealed a nail and a new tire ordered. On Monday I received another video which indicated a crack in the same wheel. I called the dealership and was informed my advisor, Christopher, was out that day and I could leave a message with a colleague. I did but did not hear back and so at the end of the day called again. Advised they were swamped. I gave the OK to order a new wheel which would not come in until the following Monday, eleven days after having dropped off the car. When I picked it up yesterday, the wait for it to be delivered to me was extraordinarily long as i watched folks who had come out after me get their cars ahead of me. Finally, unlike visits in the past, the car had not been washed and there is still adhesive residue on the new wheel, likely from some protective film that had covered it. Bottom line to me is that if the inspection that first Friday had been done correctly, the crack would have been identified and the wheel ordered that day. More

Had a great experience with Richard, he was very kind and helpful. He made the BMW swap seamless. helpful. He made the BMW swap seamless. More

We were extremely pleased with buying our vehicle from Santa Monica BMW. We flew in from out of state, and they went the extra mile to make the process as easy as possible. Santa Monica BMW. We flew in from out of state, and they went the extra mile to make the process as easy as possible. More

BMW has always had superior service. That's a huge reason for buying one. The inspection video is an excellent feature, which I haven't previously seen elsewhere. The discounted Uber to That's a huge reason for buying one. The inspection video is an excellent feature, which I haven't previously seen elsewhere. The discounted Uber to and from the dealership is also a plus. The only suggestion I have for improvement is to bring back the post-service wash, which is standard at most other luxury import service departments. I appreciated that when I had my previous BMW. More

Professional and efficient. thank you to all who helped get my car up and runnng. thank you to all who helped get my car up and runnng. More

Way too expensive, and their automated way of providing repair info/cost is not adequate. Very disappointing. repair info/cost is not adequate. Very disappointing. More

Santa Monica BMW is very attentive, helpful, accommodating, accountable, understanding, and super nice. I highly recommend their service department over all the other BMW service centers I’ve b accommodating, accountable, understanding, and super nice. I highly recommend their service department over all the other BMW service centers I’ve been to in the past More

Worst BMW I’ve been to. 4 hours to get a routine inspection, no communication for 3.5 hours until I called and got a text response. It’s the next day and a malfunction po 4 hours to get a routine inspection, no communication for 3.5 hours until I called and got a text response. It’s the next day and a malfunction pop up has appeared on my screen and I can’t get a single person on the phone. And the GM doesn’t have his voicemail set up?! Will never be returning to this dealership and will be advising every other BMW owner to stay away. More