Santa Monica BMW

My recent encounter with the service department at BMW Santa Monica has been a nightmare. We initially agreed on a price and service for my vehicle, and I expected a reputable establishment like BMW Santa Santa Monica has been a nightmare. We initially agreed on a price and service for my vehicle, and I expected a reputable establishment like BMW Santa Monica to honor that commitment. Unfortunately, what followed was a series of broken promises and unprofessional conduct. After reaching an agreement, they inexplicably broke their promise on their commitment and refused to perform the agreed-upon service. This sudden change left me utterly frustrated and questioning the integrity of the dealership. Such deceptive practices are unacceptable and tarnish the reputation of a brand like BMW. Adding insult to injury, the General Manager refused to return my calls, demonstrating a lack of accountability and customer care. This lack of responsiveness only exacerbated the situation. Furthermore, the service manager, Danny, not only failed to address my concerns but resorted to threatening behavior. He threatened to involve the police if I didn't return the loaner vehicle immediately, all while I desperately sought a response from the General Manager. This experience has been nothing short of disheartening, and I feel compelled to share this unfortunate situation with others. Future customers should be aware of the potential for unfulfilled commitments and misleading practices when dealing with the service department at BMW Santa Monica. More

Amir, Sam, and Dell were great to work with. Amir wasn't pushy or overly aggressive, but took the time to understand my goals and worked with the management team (Sam and Dell) to get a deal don Amir wasn't pushy or overly aggressive, but took the time to understand my goals and worked with the management team (Sam and Dell) to get a deal done. I felt valued as a customer and look forward to working with them again. More

All of the staff at the Santa Monica location was attentive, helpful, and pleasant. Walked out Happy. attentive, helpful, and pleasant. Walked out Happy. More

Friendly and professional work; loaner car program is great. Only complaint is about length of time getting the car back after work done and loaner returned-about 15 minutes. Other than that everything w great. Only complaint is about length of time getting the car back after work done and loaner returned-about 15 minutes. Other than that everything was great. More

Great service and clean premises. Well oiled organization. The communication was crisp and the use of technology (SMS) was perfect Well oiled organization. The communication was crisp and the use of technology (SMS) was perfect More

Mansford was awful and never gets back dn lacks attention to detail. Car still has issues and not resolved to detail. Car still has issues and not resolved More

Fantastic service. Friendly staff & management. Car drop off/pick up quick & efficient. Love this place Friendly staff & management. Car drop off/pick up quick & efficient. Love this place More

Great service. Brought the car in for standard oil change and was done in less than 2 hours. Very easy. Would definitely go there again. Brought the car in for standard oil change and was done in less than 2 hours. Very easy. Would definitely go there again. More

Good service for new vehicle Service rep was good Vehicle could have been washed better Vehicle could have been washed better More

Excellent service and kept the promised time to pickup my car and well done everything car and well done everything More