Santa Monica BMW

Crystal was very nice. f you need to get in right away and are okay paying the higher prices. f you need to get in right away and are okay paying the higher prices. More

The tried to upsell me on thousands of dollars of fixes I didn’t want, told me I needed a new battery after having had a brand new battery put in the day prior, and then after refusing to do work they still didn’t want, told me I needed a new battery after having had a brand new battery put in the day prior, and then after refusing to do work they still charged me for an hour because “the tried.” This place is a joke and should be investigated for fraud. More

Easy to schedule online; quick service! SM BMW sent a video inspection of the car as well SM BMW sent a video inspection of the car as well More

Chris Meyers has been my service advisor at SMBMW for years and I enjoy working with him regarding my BMW.......recent service was great and on time years and I enjoy working with him regarding my BMW.......recent service was great and on time More

Kye and finance manager were great and willing to work with me. Pre-owner manager was slimy and sold me a car with one key fob (wasn’t told until after the deal was done). I asked him to support getting a with me. Pre-owner manager was slimy and sold me a car with one key fob (wasn’t told until after the deal was done). I asked him to support getting a second fob to enable phone as key and he said no and I had to pay additional. I was willing to split difference. Overall, just not an honest transaction. More

Too chaotic Service never answers the phone or returns messages when I try to reach them messages when I try to reach them More

Worst car service department anywhere. Non communicative, inefficient and rude service advisors. Mercedes, Audi and Range Rover in Santa Monica are all far superior. Black mark on BMW bran Non communicative, inefficient and rude service advisors. Mercedes, Audi and Range Rover in Santa Monica are all far superior. Black mark on BMW brand. More

The service department was not very communicative and extremely hard to reach while my car was in for service. I had to ask for a supervisor multiple times. extremely hard to reach while my car was in for service. I had to ask for a supervisor multiple times. More

Cesar Pleitez always takes care of me and he’s great I serviced my car and they were quick and effective in completing it on time. Thank you. serviced my car and they were quick and effective in completing it on time. Thank you. More

Sal was great. Cordial. The place got to business and my car was ready before the end of the day. They didn’t try to stick me with false repairs either. It was st Cordial. The place got to business and my car was ready before the end of the day. They didn’t try to stick me with false repairs either. It was straightforward and honest. If it’s always like that, I will go back. More