Santa Monica BMW

Patrik is the BEST salesperson of all dealerships in this country. Great communication and explanation of the pricing, incentives, and potential issues to avoid. He was able to negotiate great pricing and country. Great communication and explanation of the pricing, incentives, and potential issues to avoid. He was able to negotiate great pricing and find hard to attain vehicles. The dealership is very organized with a proper and quick queuing system for finance and service. More

Great customer service and, very friendly and helpful. The wait time was exactly what i was told at the begnining. The wait time was exactly what i was told at the begnining. More

The tech was friendly and detailed the work done. I would use him anytime. He was on the mark. I would use him anytime. He was on the mark. More

service dept was able to get 2 services that were needed even though 1 was 2 weeks away from being eligible and not making me have to come back a second time. the guy who helped me did a great job, explain even though 1 was 2 weeks away from being eligible and not making me have to come back a second time. the guy who helped me did a great job, explaining some future things that I had questions with. More

They work very efficiently so I didn’t wait long. Thank you for good service Thank you for good service More

Very patient and caring staff. I didn’t request a loan but the manger was kind enough to set one up I didn’t request a loan but the manger was kind enough to set one up More

Awesome service! The SM BMW team is great to work and the car service was completed in a timely manner. The SM BMW team is great to work and the car service was completed in a timely manner. More

Service advisor was not interested in anything I said. It was only “Our technicians will diagnose and determine if the repair is covered by a warranty. I was quoted $5K for the repair and would need to le It was only “Our technicians will diagnose and determine if the repair is covered by a warranty. I was quoted $5K for the repair and would need to leave the car in the shop for 3 days. I took the car to another dealer and they fixed the problem under warranty and in one and a half days. More

Team reluctant to help remedy simple issue that was result of another BMW dealership. And then took a very long time to address the work. Did not proactively communicate any updates result of another BMW dealership. And then took a very long time to address the work. Did not proactively communicate any updates More

Prompt attention upon arrival, friendly and courteous service rep. Car delivered as promised. Thorough video by tech. service rep. Car delivered as promised. Thorough video by tech. More