Santa Monica BMW

Service was good, and my estimated time of completion was spot on. It was also very easy to set the appointment through the app. spot on. It was also very easy to set the appointment through the app. More

Finance dept. was great and I would recommend this group to friends and coworkers for their future car purchases. was great and I would recommend this group to friends and coworkers for their future car purchases. More

This is my fourth car from Santa Monica BMW! I've worked with many people over the years in service, leasing and finance and my experience is always fantastic! Previously I've purchased cars fro I've worked with many people over the years in service, leasing and finance and my experience is always fantastic! Previously I've purchased cars from other BMW dealerships but none of them beat this location. I'd like to especially thank Patrik in leasing, Thomas in sales, Kye in sales and Nicole in finance for making the purchase of my new 2026 iX XDrive60 a fun and painless experience! More

Advisors failed to keep me updated on m vehicle status. A courtesy text would have sufficed. My car needed 1 hour of service but it took 2 days. So don’t take appointments if you are overbooked on cars in A courtesy text would have sufficed. My car needed 1 hour of service but it took 2 days. So don’t take appointments if you are overbooked on cars in need of service. I had to call multiple times to get a status. Also, update your operating hours on the internet. They are wrong on multiple sites. More

Advisor I worked with, Norbert or Norman, really made for a bad experience. Intake took absolutely forever, as he was unable to find my appointment at first, asked for my phone # three times, asked over and a bad experience. Intake took absolutely forever, as he was unable to find my appointment at first, asked for my phone # three times, asked over and over again if I wanted this part of the service appointment or that (like replacing air filter, which he even had to admit was a standard part of service) and he tried to play it off as him asking because many BMW owners couldn't actually afford the cost of service. Even during intake, he frequently had to escalate his questions to Alex. Then he never notified me when my car was ready, causing me to waste hours and hours waiting until I just ended up going into the office and asking other people to check for me on his car. More

Great service! Also gave me some advice on my cracked mirror and a quick estimate of repairs. Also gave me some advice on my cracked mirror and a quick estimate of repairs. More

service was great, timely and courtesy service was great, timely and courtesy service was great, timely and courtesy timely and courtesy service was great, timely and courtesy More

Very friendly staff I had a good experience with my last visit! I will definitely come back! visit! I will definitely come back! More

Poor service. Unprofessional customer service. The manager who took the car tried to convince me that I arrived early and my mileage did not warrant an oil change. Unprofessional customer service. The manager who took the car tried to convince me that I arrived early and my mileage did not warrant an oil change. Unfortunately, he did not know what an oil change was on a new car after purchase. More

I found the service person and the person answering the phone rude and unclear when they updated me. phone rude and unclear when they updated me. More