Santa Monica BMW

Excellent but overpriced service; A good dealership for both purchasing and servicing my two BMW's both purchasing and servicing my two BMW's More

Did not fix blatant issue with door guard that was requested. Did not answer phones called 5+ times. Did not call and share that car was ready. Ultimately had to transfer to cashier to find out car wa requested. Did not answer phones called 5+ times. Did not call and share that car was ready. Ultimately had to transfer to cashier to find out car was ready late in day. More

Everyone in service was hard working and helpful: the department head, the service manager, the shop foreman, and the mechanic. I was very pleased with the experience. department head, the service manager, the shop foreman, and the mechanic. I was very pleased with the experience. More

The service was performed timely and the communication was excellent. The technician's video explained the current state of the car and any worked to be performed. was excellent. The technician's video explained the current state of the car and any worked to be performed. More

Service taken care of quickly and efficiently. Everything including Uber device was extremely efficient and professional. Highly recommended SM BMW. Give them my highest rating Everything including Uber device was extremely efficient and professional. Highly recommended SM BMW. Give them my highest rating More

This dealership has the most incredible staff! !! Everyone was so nice!!! Very smart personnel, very kind, very knowledgeable a pleasure to work with my salesman went above and beyond t !! Everyone was so nice!!! Very smart personnel, very kind, very knowledgeable a pleasure to work with my salesman went above and beyond the call of duty to explain every detail to me perfectly so that there would be no doubt at all when I purchased my brand new BMW he was a joy to work with. I will definitely buy another car from Santa Monica BMW.!!! The gentleman in the office who took care of the paperwork was very knowledgeable also and very kind and very easy to work with!!! I even talked to the owner who was extremely kind and extremely knowledgeable and just a joy to speak with everyone from the owner to the Salesman to the gentleman who does the paperwork made me feel so ease buying this brand new BMW it was a pleasure to work with them!!! Guy White More

Yes. Santa Monica BMW . Yes. Santa Monica BMW. Gave me a water bottle, was refreshing. Santa Monica BMW . Yes. Santa Monica BMW. Gave me a water bottle, was refreshing. More

I received a video that showed that there was a nail in my tire. I called 3 times to speak to someone and each time I got their voicemail. I left one message for Crystal to call me back re the nail in my t my tire. I called 3 times to speak to someone and each time I got their voicemail. I left one message for Crystal to call me back re the nail in my tire. She never called me back. I arrived to pick up my car ask I asked her about the nail, and she had no idea what I was talking about. I went outside in the sun to wait for my car, and it took 25 minutes for my car to show up. I called the main number, and the person simply said the car is on its way. No car so after 20 minutes I went back the checkout guy and he the car is on its way. Very unhappy with this type of service as I expect much more from BMW. I also told Crystal that my breaks were squeaking, and she noted this but when I got my car home the squeaking was still there and very, very loud. I doubt that anyone even looked for the squeaking nor did they even mention anything about the squeaking brakes to me. More

There were no personnel in the parts department so I had to wait longer than necessary for service. I want for a complementary multi-point inspection which found no problems. However, a few days later a not to wait longer than necessary for service. I want for a complementary multi-point inspection which found no problems. However, a few days later a noticed my front passenger headlight out. I expect they should have noticed something awry at the inspection. Communication with service person was little difficult due to them having a heavy accent and potentially not understanding my questions. More

I visit the SM-BMW Service Dept mostly for recalls (we have two 10-year-old sedans) but I've always been treated like a regular customer. The work is always carefully done, and the processes of both drop have two 10-year-old sedans) but I've always been treated like a regular customer. The work is always carefully done, and the processes of both dropping off and picking up our cars has been smooth and respectful. More